Group Operations Manager
NHC Health Centres
Total years of experience :16 years, 11 Months
Head of operations including marketing and systems; Ensure that all operations in all four medical & health centres are kept at optimum levels; Conduct regular status meetings with centre managers; Conduct regular meetings with Doctors, professionals and tenants; Ensure and oversee that all professional consultants and tenants provide an effective service to the general public; Monitor professionals and doctors turnovers regularly; Ensure that building management plans are executed and maintained; Ensure and oversee that all contracted maintenance occur at all the centres; Ensure and oversee that all centres are serviced, maintained, secured and cleaned regularly; Ensure and oversee marketing of centre services and facilities are done regularly on social media, print and radio platforms; Identify and establish improved marketing strategies to enhance the visibility of the medical & health centres within the greater market; Ensure and oversee that patient management systems, networks, telecommunications systems and other electronic centre equipment are regularly tested, maintained and upgraded; Ensure and oversee that patient information is kept confidential; Ensure that daily, weekly and monthly centres reports are obtained and distributed; Assisting in handling staff HR matters and assist with company recruitment of employees and professionals; Ensure and oversee that occupational health and safety standards are met within the group of operations; Train employees in company policy and procedures and ensure quality performance; Maintain proper implementation of sanitation procedures, conduct inspections, and ensure proper repair and maintenance of equipment and facilities are done; Planning and scheduling short and long-term maintenance tasks; Ensuring work is completed according to applicable regulations and standards and in compliance with all relevant health and safety requirements.
Head of the Events and Operations Department for the four stadiums; Ensure and oversee that all planning, coordination and executions are done for all events; Coordinated activities with the various service providers for assigned events; Leading and motivating the operational team to ensure that the stadium is operated to deliver a first class experience for visitors and patrons in a safe, secure and comfortable environment at all times; Ensure that all safety and security measures are in place; Draft risk assessments and operational plans for all events; Ensure that risk mitigations strategies put in place for all events; Conduct planning meetings with organizers, promotors, service providers, volunteers and City support and emergency services; Ensure that all post event reports are obtained from all role-players and to ensure that all issues/concerns are mitigated for future events; Ensure and oversee that sufficient food and beverage, medical facilities and ablution facilities are available to the public; Ensure and oversee that occupational health and safety standards are met within the group of operations; Ensuring and overseeing that all events comply to the regulations and legislation; Develop, monitor and evaluate annual budgets; Set and manage achievement of department objectives; Ensuring that general administrative duties such as reports, filing and archiving are maintained; Ensure that all event specific role-players plans are received and implemented; Compile and conduction City Joint Operations Centre event presentations; Delegating responsibilities and duties to relevant role-players; Accepting and fulfilling the responsibilities and duties of the stadium manager on event days; Assist in training event services staff; Accountable for achieving departmental KPI’s and objectives.
Opening and closing duties; coordinating and supervising cashiers and other staff; cash management; cash reports and pick-ups; stock control duties and cashier duties; assisting clients with queries and complaints; ensuring the premises is clean and safe
Planned, managed and coordinated different sporting activities and events on campus; Marketed, promoted and advertised different sporting activities and events through different types of media; Planned, designed and developed posters, brochures, pamphlets and booklets for various sporting events; Developed plans to ensure sports on campus were managed more efficient and effectively; Developed budgets and obtained sponsorships for sporting events and activities; Interacted and communicated with provincial unions of various sporting codes; Performed various administrative duties, developed and maintained databases for various sporting codes and developed media releases; inventory control duties;
Planned and coordinated various club activities and events; Implemented and ensured safety and security measurements were in place; Advertised and promoted club activities and events through various media channels; Ensured clear communication channels between club management, members and the provincial union where present; Developed budgets, obtained sponsorships and ensured effective media relations; Performed logistical arrangements with regards to league and touring matches
Ensured the safety of the facilities and staff; Planned and implemented various safety and security measures; Performed various reception and administration duties; Receiving, Processing and distributing incoming mail
Subjects completed: Sport Management I, II & III; Marketing I, II & III; Sport and Physical Recreation Studies I, II & III; Communication in English; Personal Selling I; Public Relations I; Sport Practice I, II & III; End-User Computing Leadership: Team Manager of the George Zone Rugby Team, 2009 Team Manager of the 1st team of NMMU George Rugby Club, 2009 Chairperson of NMMU George Rugby Club 2009, 2008 Captain of the 1st team of NMMU George Rugby Club, 2008 Member of House Committee of NMMU George, 2008 Captain of the 3rd team of NMMU George Rugby Club, 2007 Achievements: NMMU George Sport Administrator of the Year Award Recipient, 2009 City of George Sport Administrator of the Year Award Nominee, 2009 Top 2nd year Sport Management Student Award, 2008