Jeanette Papa, food and beverage server

Jeanette Papa

food and beverage server

Eataly Restauran

Location
Philippines - Quezon
Education
Diploma, Hotel and Restaurant Management
Experience
10 years, 5 Months

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Work Experience

Total years of experience :10 years, 5 Months

food and beverage server at Eataly Restauran
  • Qatar
  • My current job since November 2017

Server

Customer Service Representative at alorica
  • Philippines - Quezon City
  • My current job since October 2019

providing inquiry and answers to customer helping to resolve issue and giving options and giving extramile service for satisfaction

Waiter/Waitress, Captain at Azadea Company
  • Qatar - Doha
  • January 2009 to April 2009

Server
• Well prepared and well trained for fine dine in concept
• well trained for italian brand standard undergo for traning as per
Menu knowledge and sequence of service and how to deal with
Diff. Guest
Kosebasi Turkish Restaurant January 5, 2017-Nov 26, 2017
Gulf mall Doha Qatar
Azadea Company
Server
• Well prepared and well trained for Fine dine in concept
• Being in charge of handling wine list and wine to be severed for VIPs
• Being a shift leader to train all new comers the standard of service and the sequence re-
quired at fine dining restaurant
Kosebasi Turkish restaurant January 2015- December 2016
Seef 2 Muharraq Bahrain
Server
• Restaurant set up for daily service.
• Reporting to the restaurant manager about daily operation
• Organize and delegating task for other team member
• Provide training for all new comers
• Currently in charge of marketing inventory and making sure controllable in place and ar-
chiving targets required as per the PNL
• Ensure my team Rendering Turkish services to guests.
• Implementing and upholding companies’ policies.
• Acknowledge the team and train for food knowledge and preparation of all drinks and
food menu.
• Ensure Proper training provided for the team members Handling cash and credit payment
by customers.
• Quality check with customers while they are having their meal.
• Building good relationship with all customers.
Bartender
• Handling full operation of the Star Bar ( In House Bar)
• Stock and inventory checking for daily bar operation and monthly inventory
• Receive all incoming stocks and updating all stocks in the check book.
• Handling all the beverage preparation for in house dining and bar.
• Handling cash and credit payment done by bar customers.
Host
• Greeting and inviting customers at the front door.
• Seating guests at their table and taking waiting lists of customers.
• Keeping the customers informed on the availability of tables during peak hours.
• Providing a pleasant customer greeting services
Maki Japanese Restaurant March 2014 - December 2014
Bahrain World Trade Center
Server
• Well trained for fine dine in service. Professionalism while on operation.
• Well prepared and well trained for Fine dine in concept
• Being in charge of handling wine list and wine to be severed for VIPs
• Being a shift leader to train all new comers the standard of service and the sequence re-
quired at fine dining restaurant
Bartender
• Implemented new concepts of inventory which been never used or practice
• Making sure ordering are been place base on business needs on daily basis which report
to restaurant manager for an change to void over usage and wastages
• Implemented a new system to void wrong counts of all beverages which lead to safe cost
and over consumption
• Up selling and good communication skills to handle different guest.
T.G.I Fridays

food and beverage server at Bennigans Restauran
  • Bahrain
  • May 2006 to May 2008

Bahrain Family Leisure Company
Server, Cashier, Host
• Handled cash intake, inventory control, and light maintenance. Well trained and sched-
uled with the entire task as a cashier.
• Ensuringdining service for this exclusive cover restaurant. Responsibilities included
overseeing reservations, assisting in menu development, and serving as the restaurant's
representative to the public.
Cheesecake etc

Team Member at Cheese cake
  • Philippines
  • January 2005 to July 2005

186 Scout Deguia, Tomas Morato, Quezon City

Room Attendant at Manila Diamond Hotel
  • United Arab Emirates
  • August 2004 to January 2005

Maintains cleanliness of the hotel rooms

Bar Attendant at Max's Restauran
  • Philippines
  • November 2003 to April 2004

Pantry
• Prepares drinks, desserts and salads
• Also in charge of food preparation

Education

Diploma, Hotel and Restaurant Management
  • at Philippine Women's University – Philippine Women's University - Quezon City
  • March 2002
High school or equivalent, Hotel and Restaurant Management
  • at San Roque Catholic School
  • January 1995

Alabang, Muntinlupa City ELEMENTARY:

Bachelor's degree, Hotel and Restaurant Management
  • at Philippine Women's University
  • January 1991

Bachelor's degree, Hotel and Restaurant Management
  • at Philippine Women's University
  • January 1991

Specialties & Skills

INVENTORY MANAGEMENT
MICROSOFT WORKS
CASHIER
COMMUNICATION SKILLS
CONCEPT DEVELOPMENT

Languages

English
Expert
Italian
Expert
Japanese
Expert
Tagalog
Expert
Turkish
Expert

Hobbies

  • cooking
    nothing