Admin
AMWAJ Catering Services
Total years of experience :9 years, 4 Months
Coordinating office activities and operations to secure efficiency and compliance to company policies.
•Submit monthly attendance and overtime sheet.
•Process leave request, passport renewal, residence permits, etc.
•Updating staff food handler certificate and renewal.
•Managing agendas for management meeting.
Communicate courteously to clients via email and chat support in a timely manner.
•Assist clients with site navigation.
•Capture and escalate information on system defects through the proper channel.
•Submit monthly and annual reports to manager.
Responsible in preparing all items needed for the whole shift.
•Checking and recording hourly temperature of stocks inside the freezer and chiller.
•Monitor product labels that will expire and to make sure FIFO is strictly followed.
•Back up all stocks needed according to weekly and monthly budget.
•Submit daily reports like waste tracker sheet, chiller and freezer temperature sheet.
Identifying the issues of clients and provide resolution as soon as possible.
•Explain the nature of the problem and guide them on how to troubleshoot minor issues.
•Submit call types, escalation calls to manager monthly.
Side Duties
•Offer additional products and services to clients.
For morning shift, assist in preparation of vegetables, meats, fishes to be cooked including peeling, chopping, mixing and slicing meats and vegetables.
•Assist in keeping the kitchen area clean and sanitized including kitchen utensils, tools, containers, storage areas.
•Check and make a list of stocks for reordering of items.
•Monitor temperature of chiller and freezer.
•Reports to head cook if there is any spoiled meats, vegetables, etc.
Provide resolution by identifying the issue in a timely manner.
•Provide information of the issue and how to resolve them.
•Educate customers on how to troubleshoot minor issues and provide steps in resolving them.
•Offer additional products and services to customers.
•Submit escalated reports monthly to supervisor.
Provide personalized banking experience to customers.
•Processes transactions promptly and accurately to respond to client requests and inquiries.
•Responsible for attending financial and non-financial customer inquiries (e.g. billing errors, disputed transactions, misapplied payments and other general inquiries and account maintenance).
•Educate customers about the products and services available online.
•Submit monthly reports for any escalated issues to team leader.
Assist in preparing all foods from main dishes to salads, breads, pasta and desserts.
•Check food storage and supplies making sure there is enough supply and if re-ordering is necessary.
•Monitor chiller and freezer temperature and check any issues.
•Maintain food sanitation and standards making sure all foods are free from bacteria and other food causing organism.
•Assist in cleaning the kitchen area and equipment/utensils.