Senior Autoline Software IT Consultant and Team Leader
Universal Motors Agencies
مجموع سنوات الخبرة :18 years, 5 أشهر
Dynamic, competent and result-oriented professional having 11+ years of expertise experience in Application Production Support, Development, Maintenance, Implementation Setup and Senior Consultant for Vehicle Dealership Management System, Retail Automotive System, ERP system and Point of sale system.
Currently working as Senior Autoline (Kerridge) Consultant and Team Leader in UMA (Universal Motors Agencies, Jeddah, Saudi Arabia for ADP (CDK) Autoline (Kerridge) DMS (Vehicle Dealership management system) software product support.
Autoline (Kerridge) is a CDK (ADP) software Product for Vehicle Dealer management system.
Functional and Technical Consultant, Mentoring the UMA Autoline(Kerridge) IT support team
Lead the Kerridge Autoline Application Support and maintenance IT team and cut down the users issues and customer complaints by 50% less
Instrumental in delivering and doing setup of the Rent A Car functionality module in the Autoline(Kerridge) ERP system successfully which boosted revenue 2million SAR in Year 2015, Year 2016 consecutively
Successfully setup the GM, AC price file upload and update functionality which brought down time consumption task from 4 hours to only 30 minutes task.
Streamlined the accurate and perfect support and maintenance in the GM RIM Part ordering functionality in Autoline(Kerridge) ERP system which helped the Part stock department for the smooth and hassle-free GM Part Ordering daily through AxWay middleware data transmitting system.
Handled the UMA SIMAH project to submit the UMA Credit customer Payment details/credit instruments to the Saudi SIMHA Credit Bureau which benefited UMA Credit department to track the credibility of the credit customers.
Handled the Saudi EDI project to help the Vehicle Ordering team to submit the Vehicle Master Information to the Saudi Customer through EDI(electronic data exchange import)
Written and enhanced the Management reports, Utilization reports, Sales report, Revenue reports for the CEO, Sales and Aftersales Directors and managements
Delivered the tasks and solved the issues within less time than the SLA
Directly handled and resolved the Priority Level-1 and Level-2 Issues faced by the users with-in the SLA of the 2 hours and 6 hours respectively
Was Appreciated and recognized best Support lead and Autoline(Kerridge) Consultant for Year 2015 and 2016
Pioneered and lead the Support from IT Kerridge (Autoline) team to increase the GMC and Chevrolet Vehicle Sales and Satisfaction during Year 2015 and 2016.
Developed and Delivered the applications for Customer Complaint management system and Customer Satisfaction Survey and Won the GMC ME CIO choice Award for our UMA IT Kerridge Team
• Handling the Data backup and Data retrieval of the UMA dealership live data into the EOD Archive tapes
• Done Setup and Implemented the Rent A car(Vehicle Daily Rental) module setup in the UMA Autoline system
• Issue Analysis, resolution, support for the Dealership accounting modules - Sales Ledger(Account Payable), Purchase Ledger(Account Receivable), Nominal(General) Ledger, Purchase Control, Management Accounts, Asset Register etc.
• Setup and implemented the Point of Sale company(branch) for Parts and Service, Vehicle Sales Setup
• Provided support and fixed issues for the Vehicle Sales Process and Aftersales Process
• Handling the Disaster recovery process and DR system during disaster and calamities for the Kerridge system.
• Handling the Kerridge system environmental, technical and system, AIX issues
• Solving the Spooler, Printer configuration issues with respective to the Autoline application
• Solving the Autoline Users functionality issue and technical issues logged by the users as a UMA Internal IT ticket
• Fixing the report generator report issues, format stationary issues, CCM script issues raised by Users and in IT ticket.
• Training to the users in the Autoline modules and functionalities
Software Product :- Autoline(Kerridge) Application
Domain :- Vehicle Dealer Management System, Automotive Retail system, Point of sales system for Parts and Service
Client:- Vehicle Dealership in Middle East, UK and South Africa as ADP(CDK) Clients, Customers and Users
Roles & Responsibilities:
• Working as Senior Technical support analysts and Technical consultant to the ADP Autoline support team.
• Debugging the ADP KCML programming for Problem diagnostics, analysis and finding root cause.
• Finding the Issue fix, Patch (QA) and applying the patch from the CVS code repository.
• Helping the R&D developer and QA(testing) team for analyzing the root cause of issue by debugging the ADP KCML programming code for Autoline software product
• Analyzing the root cause of the issue which are difficult(not able to recreate) in Test server by using different analytical approach, methods, skills, techniques and helping the R&D developer saving their time for analysis and bug fix.
• Handling the Autoline product environmental, technical and system issues
• Diagnosing AIX, Unix, Linux O.S error logs, Autoline KCML server error logs, environmental issues, checking KCML server(AIX/Unix/Linux) issues, performance, memory leak issues, user/files/directory level access issues, file backup, daily End of the day(EOD) backup and Time Operation/Daemons etc.
• Solving the Autoline Customer/Client/Users functionality and technical issues raised as a ticket number/Call number
• Well versed and handy with Autoline support process, Autoline backline support process
• Good functionality knowledge and worked and solved issues/tickets/calls on Autoline SU, CRM, POS, Vehicle sales, Stock management, Purchase control, CCM, Country specific and Manufacturer specific functionalities for Autoline Dealer management system.
• Having good programming, technical knowledge. Already possess 6+ years’ development and programming experience before working in Autoline Application and Technical Support Senior Analysts.
• Fixing the report generator report issues, format stationary issues, CCM script issues raised by Autoline customers (users) as ticket/Issue call cases.
• Training the new comers on Autoline system Architecture, system design, Overview of different Autoline modules, Kerridge database, Panic file viewer, KCML Level-1 programming concepts and knowledge.
Software Product :- Autoline(Kerridge) Application
Client : ADP Clients, customers and users in UK, Middle East, Netherlands
Domain : Vehicle Dealer Management system
Programming : ADP proprietary programming language KCML(Kerridge C Macro Language)
Technology : Client-Server technology, Thin Client, Connection Manager, Connection Broker, Telnet
Server, Client, Tools used : KCML Server, KClient, CVS code repository, Daisy issue logging, Nelson support call logging, Daisy for code committing and code-diff
O.S : Unix/Linux, AIX, Sun Solaris O.S for ADP KCML server system
Database Used : KDB (ADP proprietary kerridge database) on ISAM technology
Roles & Responsibilities:
• Worked as Senior Developer for the ADP proprietary language KCML(Kerridge C Macro Language)
• Analysis of the New work/functionality from the Technical Specification document given by the Product marketing team
• Writing the Technical Specification document after analyzing and understanding the new work/functionality requirement from the BRD document given by the Product marketing team/Business analysts
• Analyzing the new work/functionality and estimating the time and effort required to accomplishing the work/task
• Writing the Unit Test Case document and executing the Unit test cases after the development
• Bug fixing the issue raised as R8 (or) IV_QR by the Support team and QA(testing) team
• Doing the Peer Code Review and also getting code reviewed by peer and adhering to the standard code best practices, form design standards and the development process.
• Mentoring the subordinate team members, new comers in the team.
• Sharing the best practices and technical and functional experience document to the team.
• Doubt clarifications and functionality handover session from the Product marketing team/business analysts
• Giving handover session to the team or team members for the functionality developed by me for knowledge sharing and explorations.
Project :- Online System for Compensation and Recovery (OSCAR)
Client : TUI UK, One of Europe’s leading Travel and Tourism organization.
Technology : VB6.0 Forms, VB6.0 Standard Exe, ActiveX DLL, ActiveX Component, RDO, Remote Automation
Roles & Responsibilities:
• Analysis, Design and Estimation of any New Work Request or Remedy.
• Module lead of front end of the applications.
• Preparing High Level Design, Functional Documents.
• Developing VB6.0 Forms, ActiveX Control. ActiveX DLL, Coding in VB6.0.
• Preparation of Unit & Integrated Test Procedures.
• Unit Testing, Integrated Testing and Implementation.
• Bug fixing and follow-up testing during maintenance.
Project :- Rapid Application
Client : TUI UK, One of Europe’s leading Travel and Tourism organization.
Technology : VB6.0 Forms, VB6.0 Standard Exe, ActiveX EXE, ActiveX Control, VC++ DLL, C, Pro*C, UNIX, Oracle 9i
Roles & Responsibilities:
• Analysis, Design and Estimation of any New Work Request or Remedy.
• Senior Developer for front end of the applications.
• Preparing High Level Design, Functional Documents.
• Coding in VB6.0, Working in Oracle 8i, PL/SQL, ProC, PowerBuilder
• Preparation of Unit & Integrated Test Procedures.
• Unit Testing, Integrated Testing and Implementation.
• Involved in Build, deployment and Release Process.
• Bug fixing and follow-up testing during maintenance.
Project:- LRO (Low Revenue Order)
Client : DELL Inc., Hyderabad. (Worked at Client location)
Technology : Classic ASP, VBScript, JavaScript, XML, XSLT, SQL Server 2005
Roles & Responsibilities:
• Analysis and study of existing application.
• Analysis and Design of any New Work Request and Change Request.
• Coding in ASP, VBScript, and JavaScript.
• Code changes and modification in XML, XLST.
• Deployment of ASP and HTML files on IIS Server.
• Debugging the application.
• Preparation of Unit & Integrated Test Procedures.
• Unit Testing, Integrated Testing and Implementation.
• Bug fixing and follow-up testing during maintenance.
Project :- EJL - Electronic Journey Log Application
Client : TUI InfoTech, One of Europe’s leading Travel and Tourism organization.
Technology Used : Window C# Forms, C#.NET, .Net Web services, Win 2003 server, SQL Server 2005, MS-Access
Roles & Responsibilities:
• Requirement Analysis and clarification.
• Development of HLD & Implementation
• Development of prototype, Win C# Forms and form validation.
• Handling Common Component module
• Developing Exception handling, Data saving, security and Data Validation Components
• Unit, Functional and Integration testing of the application
• Done a Research and Development Work in .Net to solve the Mask-Text-Box Date and Time Column in Data Grid.
• Done a Research and Development Work in .Net to solve the Focusing and Bordering of each and every control in the form.
• Done a Research and Development Work in exploring the Reporting Tools for creating Reports for the Project using LogiXML Managed Reporting Tools.
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