Sales assistant
Km Trading
مجموع سنوات الخبرة :21 years, 8 أشهر
• working closely with buyers and other merchandisers to plan product ranges
• Predicting sales and profits
• Using specialist computer software including databases
• Negotiating prices, quantities and delivery time-scales
• Supervising and training junior staff
• Managing levels and distribution of stock
• Handling supply/production problems as they arise
• Setting stock promotions/price reductions as appropriate
• Promoting bestselling items in order to maximize profits
• Making financial presentations to senior managers
• Install, test and update computer equipment (computers, servers, peripherals, programs and software)
• Ensure the maintenance, administration and security of hardware
• Diagnose and treat incidents
• Write procedures and various technical documents
• Provide user support for the initial training on equipment and software
Actively seek out customers on the racetrack and in the aisles
Offer a friendly greeting, smile, and make eye contact with customers
Ask open ended questions about customers’ projects in order to
determine their needs and level of expertise
Show enthusiasm with the customer
When necessary, handle several customers at once
Thank customers for shopping at The Home Depot
Follow up with customers via telephone when appropriate
Answer questions about merchandise for the customers’ level of
expertise
Escort customers to appropriate merchandise, no matter what
department
Describe features and benefits of merchandise
Explain the steps needed to complete projects and the products needed
Assist customers with special orders and installed sales
Acquire beginner product knowledge in adjacent departments
Acquire knowledge about cutting keys, ropes, blinds, carpet, wood, and
mixing paint
Promote services offered at the Special Services Desk, Tool Rental, and
Pro Desk
Has knowledge of other HD companies and how to best recommend
them
Turn over customer to Sales Specialist when needed
Give feedback to IMAs and DSs about what’s selling
Communicate to the Freight Team and IMAs about out of stocks
Resolve customer complaints or involves the appropriate manager to
ensure customer satisfaction
Cooperate with other Associates when asked to help