Jefferson Manalang, call center agent

Jefferson Manalang

call center agent

iQor Philippines, Inc

Location
Qatar - Doha
Education
Bachelor's degree, Bachelor of Science in Nursing
Experience
4 years, 4 Months

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Work Experience

Total years of experience :4 years, 4 Months

call center agent at iQor Philippines, Inc
  • Philippines
  • October 2011 to September 2012

Reviewing open accounts for collection efforts.
Making outbound collection calls in a professional manner while keeping and improving customer relations.
Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
Collect customer payments in accordance with payment due dates.
Identify issues attributing to account delinquency and discuss them with management.
Review and monitor assigned accounts and all applicable collection reports.
Provide timely follow-up on payment arrangements.
Mail correspondence to customers to encourage payment of delinquent accounts.
Faxes documents to a accounts and follow up.

Private nurse at Private patient of Ederlinda Manalang
  • Qatar - Doha
  • February 2010 to September 2012

private duty nurse is a registered nurse who undertakes to give comprehensive nursing care to a client on a one-to-one ratio. Also expected as an independent contractor in which the patient may be provided care either in the home or during hospitalization.

Staff Nurse at St. Raphael foundation and medical center
  • Qatar - Doha
  • June 2008 to January 2010

Direct patient care; assessing, formulating, implementing, and evaluating care plans; determining and responding to the patient's needs; helping and assisting the physician and other members of the health team in the diagnostic and therapeutic procedure towards successful therapy and rehabilitation of the patient. Function as a member of the cardiac arrest team.

Education

Bachelor's degree, Bachelor of Science in Nursing
  • at Holy Angel Universiy
  • March 2008

Specialties & Skills

ICU Nurse
medical surgical nurse
Microsoft programs
Customer Reference Programs
driving & computer programs

Languages

English
Expert
French
Beginner

Training and Certifications

Adult Basic Life Support (Training)
Training Institute:
Philippine Heart Center
Date Attended:
October 2009