Jefferson Manalang, call center agent

Jefferson Manalang

call center agent

iQor Philippines, Inc

Lieu
Qatar - Doha
Éducation
Baccalauréat, Bachelor of Science in Nursing
Expérience
4 years, 4 Mois

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Expériences professionnelles

Total des années d'expérience :4 years, 4 Mois

call center agent à iQor Philippines, Inc
  • Philippines
  • octobre 2011 à septembre 2012

Reviewing open accounts for collection efforts.
Making outbound collection calls in a professional manner while keeping and improving customer relations.
Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
Collect customer payments in accordance with payment due dates.
Identify issues attributing to account delinquency and discuss them with management.
Review and monitor assigned accounts and all applicable collection reports.
Provide timely follow-up on payment arrangements.
Mail correspondence to customers to encourage payment of delinquent accounts.
Faxes documents to a accounts and follow up.

Private nurse à Private patient of Ederlinda Manalang
  • Qatar - Doha
  • février 2010 à septembre 2012

private duty nurse is a registered nurse who undertakes to give comprehensive nursing care to a client on a one-to-one ratio. Also expected as an independent contractor in which the patient may be provided care either in the home or during hospitalization.

Staff Nurse à St. Raphael foundation and medical center
  • Qatar - Doha
  • juin 2008 à janvier 2010

Direct patient care; assessing, formulating, implementing, and evaluating care plans; determining and responding to the patient's needs; helping and assisting the physician and other members of the health team in the diagnostic and therapeutic procedure towards successful therapy and rehabilitation of the patient. Function as a member of the cardiac arrest team.

Éducation

Baccalauréat, Bachelor of Science in Nursing
  • à Holy Angel Universiy
  • mars 2008

Specialties & Skills

ICU Nurse
medical surgical nurse
Microsoft programs
Customer Reference Programs
driving & computer programs

Langues

Anglais
Expert
Français
Débutant

Formation et Diplômes

Adult Basic Life Support (Formation)
Institut de formation:
Philippine Heart Center
Date de la formation:
October 2009