Jeffrey Felipe

. Maintained customer satisfaction by handling complex escalated customer concerns.

. Achieved company customer department policies with stated targets

. Enhanced customer experiences with improved team workflows and more effective solutions for common problems

. Providing data to know the root cause of the issues and to prevent a repeat

. Responsible in bringing business to the bank by ways of Assets (Financing), Liabilities (Deposits) and Fee
based products (Insurance) and consistently achieving the monthly targets and receives incentives

. Opening of new accounts in area of personal as well as company accounts

. Maintain good relationship with the customers

* Cross sells our products to new or existing customers
* Managing customers at the branch by way of giving assistance directly, answering their queries, managing the queues and forwarding their concerns to the particular departments.
* Managing incoming calls and provide solutions or assistance immediately.
* Managing branch inventories.
* Checking and careful verification of transactions done by the front end.
* Opening and closing of accounts, checking the requirements and the authenticity of the documents.
* Processing and maintaining of Fixed Deposits, Standing and Balance Orders, Stop Payment Orders and monitoring of Suspense Accounts of the branch.
* Processing of Chequebook/ATM requisitions, Mobile and Internet Banking requests.
* Monitoring of account movements in coordination with the Compliance Department.
* Other special projects that has been assigned to me from time to time.

2004 - 2007 BDO Universal Bank Ortigas Center, Philippines
Inward Clearing Jr. Asst. Manager Level 1 (Head Office)
* Handles various branches in support for operation.
* Counter verifies the signatures and other technicalities of the inward checks.
* Processing of honored and returned checks of the day.

Jr. Signature Verifier 2002-2004 (Head Office)
* Verifies the signature and technicalities of the inward checks.
* Processing of the returned inward checks.

Jr. Signature Verifier 2002-2004 (Head Office)
 Verifies the signature and technicalities of the inward checks.
 Processing of the returned inward checks.
Accounting Staf 2001-2002 (Branch)
 Posting of accounting of accounting entries of the branch.
 Processing of other utility bills payments of the customers.
 Balancing of transactions at the end of the day.
 Teller and New Accounts reliever.

Accounting Staf 2001-2002 (Branch)
* Posting of accounting of accounting entries of the branch.
* Processing of other utility bills payments of the customers.
* Balancing of transactions at the end of the day.
* Teller and New Accounts reliever.

* Processor of a corporate product banking service

* Other clerical jobs that has been assigned to me from time to time