Jehad Sadaqa

• Established and led the customer service function across GCC markets, defining service structure, workflows, KPIs, and performance standards.

• Led regional commercial, customer service, and asset operations across GCC markets with full portfolio accountability.

• Drove sustainable revenue growth through key account management, pricing optimization, and customer retention initiatives.

• Governed an asset portfolio valued at approximately 4M USD, ensuring utilization, visibility, and profitability.

• Led SAP B1 implementation and SOP development to improve audit readiness, service quality, and operational scalability.

• Managed downstream asset operations across GCC markets, strengthening loss prevention and recovery governance.
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• Drove USD 1M in annual growth by combining customer portfolio expansion with operational asset optimization, directly linking commercial wins to higher asset productivity.

• Led and coached a regional team, improving performance, accountability, and engagement.

• Implemented standardized SOPs and reporting frameworks aligned with KPI and NPS targets.

• Led wholesale and retail operations across multiple regions, managing national and multinational key accounts.

• Ensured compliance with asset cycle time targets, contractual SLAs, and operational standards.

• Supported new customer onboarding, pricing validation, and account activation.

• Strengthened coordination between sales, operations, and finance teams.

• Supported regional business expansion by onboarding new wholesalers and retailers.

• Resolved asset discrepancies using SAP, BW, and Portfolio Plus reporting tools.

• Contributed to asset recovery initiatives and loss prevention programs.

• Produced financial and inventory reports supporting audits and compliance.

• Managed the P&G key account across Saudi Arabia and GCC suppliers and distributors.

• Governed an asset portfolio valued at approximately 1.5M USD, ensuring control and profitability.

• Supported regional and international business expansion initiatives.

• Delivered customer training, operational support, and retention programs.