يلينا Cvetkovic, Procurement Coordinator

يلينا Cvetkovic

Procurement Coordinator

NIS Gasprom Neft

البلد
قطر
التعليم
بكالوريوس, University degree: Graduate engineer of Organizational sciences - quality management
الخبرات
10 years, 1 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :10 years, 1 أشهر

Procurement Coordinator في NIS Gasprom Neft
  • صربيا
  • ديسمبر 2014 إلى مارس 2016

• Procurement of MTR and services (up to 10 million euros) within the planned budget and company standards
• In charge for tendering process: tender documentation, clear definition of tender criteria, public announcement
• Control and calculation of the received offers, the analysis and selection of the most favorable offers
• Improvement and implementation of procurement policies and procedures and collaboration with quality department;
• Monitoring and reporting on realization of planned procurements and contracts approved
• Commercial and legal preparation of contracts, including finance, insurance, customs, and other parameters as needed
• Negotiation of commercial terms, prices, taxes, contractual obligations
• Act as the link between engineering requirements & the applicable company's standards of supplier elections
• Cooperation with Legal, Finance, Management, Technical departments as well as government authorities
• In charge for importing processes (Incoterms, commercial issues)
• In charge for obtaining all necessary permits and documentations for the import of goods
• Selection of suppliers and monitoring suppliers performances regarding quality, delivery, services
• Developing a network of suppliers; establishing long-term partnerships with suppliers; client relationship improvement,
• Monitoring and implementation of regulations in the field of procurement and trading
• Perform internal and external analysis and generate opportunity; generating various ad hoc reports

Quality assurance assistant, coordinator, SAP coordinator في Nelt Group
  • صربيا
  • يوليو 2008 إلى نوفمبر 2014

•Work on the implementation of standards QMS, HACCP based on requirements of ISO 9001, Codex Alimentarius, and implementation of stakeholder requirements (principals, customers, government), continuous improvement of system:
•Active promotion of quality in all areas of work
•In charge for maintaining, improving and revision of QMS documentation (system procedures, working documents, company policies, and flow diagrams);
•Assisting in revising of Quality Manual and/or Standard Operating procedures as needed
•Assisting in preparing, revising and continuous improving of QMS
•Ensuring compliance of policies/procedures with standards requirements
•Establishing of process control plans; Identification key risks to the process/ business area
•Internal auditor, lead team auditor - preparation, conducting of internal audits
•Independently managing of all internal audit assignments, assignments completion
•Good understanding of all company's processes
•In charge for creating and checking of annual Internal Audit plans, scopes, check-lists, audit team members
•Documenting of audit findings
•Regular follow-up of audit findings for closure and report on progress,
•Ensuring the timely preparation and distribution of Internal Audit reports for all stakeholders
•Assisting with site audits from external sources
•Monitoring/ resolving of conformity/ non-conformity, opportunities for improvement, customer complaints/ suggestions;
•Managing Corrective Action/Preventive Action (CAPA) system; driving prompt response to open CAPAs and assuring timely closure; verify effectiveness of corrective actions
•Review of business processes, process improvements
•Organization and leading of staff trainings
•Maintaining of professional knowledge by attending educational workshops, seminars, establishing personal networks, participating in professional societies and process benchmarking
•Implementation of all policies and regulations
•GAP analysis of requirements (customers, principals, ISO standards, legislation)
•Ensure all KPI's are met 100% consistently without deviations
•Preparing, collection of monthly KPI reports, required quality records, quality statistics
•Review validation protocols and summary reports
•OHSAS 18000 - analysis of standard requirements, projection in which parts of the organization meets the requirements

7/2008 - 9/2008
Project: QMS implementation, based on requirements of ISO 9001:2008
Project of implementation (defining of processes, documentation, organizational structure, internal auditing); successful implementation and continuous improvement of the system.

1/2009 - 9/2009
Project: HACCP implementation, based on the Codex Alimentarius, GMP and GDP
•HACCP team member
•Providing a description of the products, identifying the intended/expected use of products
•Participation in construction of flow diagram and its onsite confirmation
•Participation in hazard analysis, and determination of CCPs, monitoring CCPs and established corrective action
•Working on procedures for verification
•Working on proper documentation
•Process monitoring and improvement
•Organization and leading of staff trainings
•Maintaining of professional knowledge
•Further improvement

8/ 2011- 12/ 2012
Project: SAP REP implementation
SAP Coordinator
•Coordination of the SAP project teams, modules: FI, CO, MM, SD, HR, BI
•Monitoring and realization of work plans; integration of the project team and organization and existing QMS
•Creating and updating project documentation (work plans, test cases, test reports), user documentation
•Change Management
•Testing of business applications
•Work closely with developers to ensure their work is carried out in accordance with business requirements
•Maintains electronic records of all correspondence, reports, plans and related materials
•Organization of staff training to work in SAP
•Roll-outs, SAP licenses
•Internal and external analysis, generate opportunity and various ad hoc reports
•Risk analysis; KPI

Customer Service specialist – analyst في Nelt Group
  • صربيا
  • يناير 2007 إلى يونيو 2008

•Coordinate process of ordering - receiving and processing orders from the sales department and principals
•Invoicing - issuing, correct expression of all prices and discounts
•Creating and realization of Purchase orders, ensure delivery on time
•Collection and verification of customer agreements, contracts and supporting documents
•Develop the best ways of communication and information exchange, handling customer complaints, incidents
•Organizing the flow of information, documentation and products in order to reach the customer satisfaction
•Ensure high customer service quality in handling customer complaints and follow through to resolution
•Demonstrates professionalism at all times when interacting with customers
•Improving customer service procedures, policies and standards
•Planning, implementing and controlling of all activities, ensure achieving of brand objectives
•Implementation of all action plans, identifying customer needs and appropriate commercial solutions
•Creating and updating company price lists for all sales programs
•Informing customers about actual regular and promotional prices
•Provide administrative support to the sales department team
•Daily/ monthly reporting, data analyzing, and proposal preparation including basic formatting and proofreading

Standards implementation leader في Ratar ad, Pancevo
  • صربيا
  • مارس 2006 إلى ديسمبر 2006

Implementation of quality management system based on standard ISO 9001:2000: work on the project of implementation
•GAP analysis of standard requirements
•Creating of QMS documentation (system procedures, working documents and company policies)
•Assisting to other process owners in creating of QMS documentation
•Creating and reviewing of Quality Manual
•Creating, revising and reviewing of Standard Operating procedures as needed
•Ensuring compliance of policies/procedures with ISO 9001
•Managing Corrective Action/Preventive Action (CAPA) system
•Preparation Check lists for Internal audits, participation in external audits
•Assisting in defining of KPIs; monthly reports of KPIs
•Organization and leading of staff trainings
•Preparing the whole system for certification
Implementation of HACCP system (according to the requirements of the Codex Alimentarius, GMP)
•Analysis of the existing system and processes and GAP analysis in accordance with the requirements
•Development of product description analysis of the existing system with competent managers and technologists
•Staff trainings and introduction with requirements of the Codex Alimentarius and HACCP system
•Construction of flow diagram for each process; base form integral flow diagram
•Process monitoring and improvement in accordance with process owners

الخلفية التعليمية

بكالوريوس, University degree: Graduate engineer of Organizational sciences - quality management
  • في University of Belgrade, Serbia
  • يوليو 2005

FOS - Faculty of organizational sciences is a leading faculty in the field of management and information systems and technologies.

Specialties & Skills

BENCHMARKING
CONTINUOUS IMPROVEMENT
CUSTOMER SATISFACTION
Procurement
CUSTOMER SERVICE
CUSTOMER SERVICE SPECIALIST
DELIVERY
DOCUMENTATION
NETWORKING
QUALITY

اللغات

الانجليزية
متمرّس
الصربية
اللغة الأم
الروسية
متوسط

الهوايات

  • Reading, Travels