jemilyn baluyut

Responsibilities:
 Greeting the passengers in a polite manner.
 Dealing with passengers inquiries about flight departures and arrivals.
 Informing passengers about luggage restrictions.
 Weighing passenger’s baggage’s and collecting any excess weight charges
 Taking care of people with special needs, and unaccompanied children.
 Assisting, calming nervous passengers.
 Providing boarding passes and luggage labels.
 Checking passengers and giving seat numbers.

Responsibilities:
 Greeting customers warmly.
 Assisting guest in all their requirements, including arranging and cleaning
their rooms.
 Keeping records for all guest enquiries.
 Advising guest on Hotel’s rules and regulations.
 Informing customers in all deals and promotions.
 Working with customer service manager to ensure that proper quality service
will be rendered to the guests.
 Reporting any missing or damaged items to the Housekeeping Supervisor
and own the responsibility to ensure that the items are replaced or repaired
so to create an uninterrupted or impaired stay for the Guest.
 Resolving customers/guests issues, complaints.
 Developing and maintaining unity and team work with all staffs and
colleagues.