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Jem Marie Dulay, Sales Manager

Jem Marie Dulay

Sales Manager·Ultimate Baby Bag Co.

Qatar

Bachelor's degree, Cosmetic Science

Work experience

Total years of experience: 20 years, 6 months

Sales Manager

January 2013 - Present

Ultimate Baby Bag Co.

Doha, Qatar

January 2013 - Present

- Contacting potential clients and maintaining relationships with existing clients
- Responsible for obtaining profitable results through the sales team by developing the team through motivation, counseling, skills development and product knowledge development.
- Managing sales administration function and reports
- Assisting in the development of the annual marketing plan and sales promotion program plans
- Maintaining acceptable and accurate inventory levels of stocks
- Representing the organization at trade exhibitions, events and demonstrations
- Creating detailed proposal documents as part of a formal bidding process to prospective customers
- Arranging shipments from manufacturer to the warehouse and from warehouse to clients
- Establishing and adjusting selling prices by monitoring costs, competition, and supply and demand

Company industry:
Retail & Wholesale
Job role:
Sales

Cashier/Supervisor

November 2009 - January 2013

Fauchon Paris

Doha, Qatar

November 2009 - January 2013

- Processing of food and beverage sales
- Ensuring that the cash register contains the correct amount of cash at the beginning and end of shift
- Balancing the money and credit card receipt against the daily sales total
- Maintaining acceptable and accurate inventory levels of stocks
- Reporting shortages, overages and all inventory levels daily for replenishment
- Handling customer complaints and enquiries
- Delegates duties, schedules and monitors teams performance
- Prepares and submits daily, weekly and monthly reports
- Working with the General Manager to improves operations, sales and profitability

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Research And Development Associate

July 2008 - September 2009

VMV Hypoallergenics

Philippines

July 2008 - September 2009

- Reworking/Reprocessing (including pH, Viscosity, SPF, smoothness and color adjustment) of pending laboratory batches
- Color matching of colored cosmetics
- Stability testing for approved laboratory batches
- Compounding of laboratory batches for usage testing and clinical testing
- Documenting and filing of laboratory trial batches
- Documenting, filing and testing of incoming new type of chemicals to be used in laboratory batches
- Reformulation of existing product batches

Company industry:
Industrial Production
Job role:
Research and Development

On the Job Training (R&D and QA)

May 2007 - December 2007

SCC Innovasia Inc.

Philippines

May 2007 - December 2007

Compounding of laboratory batches for usage testing
- Documenting and filing of laboratory trial batches
- Stability testing for approved laboratory batches
- Quality testing and sampling of product batch for release
- Microbiological testing of product batch and chemicals to use for production

Company industry:
Industrial Production
Job role:
Research and Development

On the Job Training (R&D)

March 2007 - May 2007

AMCHEM Marketing Inc.

Philippines

March 2007 - May 2007

Compounding of laboratory batches for usage testing
- Documenting and filing of laboratory trial batches
- Stability testing for approved laboratory batches
- Labeling and packaging ordered chemicals
- Reporting and documenting newly delivered, existing and expired chemicals

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Research and Development

Student Assistant

May 2005 - April 2007

CEU

Philippines

May 2005 - April 2007

Filing and documenting of student files
- Releasing of hand-outs, passes and forms to students
- Receiving, directing and relaying telephone messages and fax messages
- Assisting transferees, new students and alumni with appointments
- Assisting students in enrollment
- Providing secretarial support such as creating and maintaining spreadsheets, creating word documents, merging documents for mailing, and entering data in to a student relations database.
- Monitor the use of supplies and office equipment

Company industry:
Primary, Prep, & Secondary School
Job role:
Secretarial

Education

Cenro Escolar University

March 2008

March 2008

Bachelor's degree, Cosmetic Science

Philippines

GPA (point): 3.1 out of 4

GPA (point): 3.1 out of 4

Awards and Scholarships Dean Purificacion Suaco Scholarship (CEU June 2006 – March 2007) With Scholastic Distinction (SY 2002-2003 and SY 2003-2004) On the job training: Amchem Philippines, March 2007 - May 2007 (position QA) SCC INNOVASIA, Parañaque City, Philippines May 2007 – Dec 2007 (position QA and R&D asst) Student Assistant CEU Science Office SY 2006-2007

Skills

Research Analysis
Expert
Research Analysis
Expert
Quality Assurance
Expert
Quality Assurance
Expert
Laboratory Analysis
Expert
Laboratory Analysis
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
Computer Literate
Intermediate
Computer Literate
Intermediate
Compounding of laboratory batches for usage testing and clinical testing
Expert
Compounding of laboratory batches for usage testing and clinical testing
Expert
Microbiological Testing
Intermediate
Microbiological Testing
Intermediate
Research Analysis
Expert
Research Analysis
Expert
Quality Assurance
Expert
Quality Assurance
Expert
Laboratory Analysis
Expert
Laboratory Analysis
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert

Languages

English
Expert

Memberships

Philippine Society for Cosmetic Science

Member

September 2006

Training and Certifications

Certifications
Participant
Amchem Inc.
May 2007 - May 2007
Participant
Philippine Society for Cosmetic Science
Sep 2007 - Sep 2007
Participant
International Confederation of Cosmetic Scientist
Jan 2008 - Jan 2008
Leadership Training Certificate
CEU Mendiola
Jan 2007 - Jan 2007