Sales Operations Coordinator
Thomas International MENA
Total years of experience :11 years, 6 Months
• Reporting directly to the General Manager of Thomas International MENA for anything related to Thomas Psychometric Assessment.
• Handling system in creating new user for Thomas portal Hub.
• Handling clients concerns / inquiries related to the system and assessments including technical issues.
• Prepares Thomas proposal based on clients requirements.
• Prepares Thomas Certificate.
• Conducting technical training on how to access the system and to give an overview of our products.
• Certified Personal Profile Analysis Assessor
• Creating job profiles using the DISC theory, Personal Development Plan (PDP), and Nine Box Grid for key clients of AMEX-KSA, Zain-KSA, Saudi Real Estate Refinance Co., MOMRAH, Saudi Logistics Services, Ministry of Culture - KSA, and KFIU involves understanding the organizational needs, the roles required, and aligning them with the traits, competencies, and developmental goals of potential candidates.
• Preparing a sales performance report for salespeople involves gathering data on their targets and actual performance.
• Managing reports such as CRM Analysis reports, Monthly Recruitment System Report, Sales Activity Report, and Sanad Sales Report for Kuwait, KSA, and Egypt requires attention to detail, analytical skills, and an understanding of the specific metrics relevant to each report.
• Reporting directly to CEO for anything related to sales performance reports and analysis.
• Boosted sales efficiency by streamlining processes and implementing new sales operations strategies.
• Enhanced communication between sales teams and other departments for better collaboration and improved results.
• Developed comprehensive sales reports to guide decision-making and drive revenue growth.
• Optimized CRM systems for accurate data tracking, enabling informed business decisions.
• Generating new prospects and leads using B2B sales intelligence and prospecting tools such as Lusha, Snov.io & Apollo.io.
• Monitor the teams progress, identify shortcomings, and propose improvements.
• Understand the companys operational status and develop new ideas to make the work faster and more efficient.
• Managing reports such as CRM Analysis reports, Monthly Recruitment System Report, Sales Activity Report, and Sanad Sales Report for Kuwait, KSA, and Egypt requires attention to detail, analytical skills, and an understanding of the specific metrics relevant to each report.
• Preparing a sales performance report for salespeople involves gathering data on their targets and actual performance.
• 1st level support for all outlets of the department.
• Developed and improved systems, processes, SOPs, and communications in the Dept.
• Acts as Personal Assistant to the F&B Manager / Director.
• Prepares and assists in planning department budget and manning.
• Oversees staff are properly trained, inducted, informed of SOPs, and dressed appropriately.
• Initiates innovative ideas for F&B outlets such as restaurant promotions.
• Administer payroll records and vacation schedules for outlets.
• Improved effective stock ordering, monitoring, and control.
• Ensuring the F&B Department adheres to council trends and regulations.
• Maintain and increase service standards, productivity, creativity to ensure increased sales and profits.
• Maintain and coordinate management calendars.
• Establish and maintain effective employee relations.
• Coordinate and conduct departmental training, meetings, and competitions.
• Prepare purchase requisitions, expense reports and check requisitions.
• Read, sort and route incoming mail and inter-office documents.
• Ensure the smooth operation of the F&B Administration office.
• Provide updates on company policies.
• Organize team building and events for F&B team members both FOH & BOH.
• Prepare the Monthly Trading and Forecasting Report of the department, Revenue Meeting & Profit & Loss.
• Handling the Outlets Discount Report and Void/Return Summary Report.
• Maintain and organize, in a professional manner, personal workspace and filing.
• Any other duties or projects assigned by the F&B management.
• Collaborates with F&B Management to establish sales goals and to develop scripts for use by telemarketing team.
• Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices.
• Prepares restaurants offers/promotions to use by the Telemarketer.
• Prepares Incentive scheme based on the goal set by the F&B Management to motivate the team.
• Prepares and presents weekly and monthly sales reports to Director of Marketing and Sales.
• Conducting training for junior tele sales staff.
• Handling escalated customer complaints.
• Performs other related duties as assigned.
• Ensure the Guest feels important and welcome in the restaurant.
• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Appraise staff performance and provide feedback to improve productivity.
• Manage restaurants good image and suggest ways to improve it
• Implement policies and protocols that will maintain future restaurant operations.
• Create detailed reports on weekly, monthly, and annual revenues and expenses.
• Ensure compliance with sanitation and safety regulations.
• Plan and coordinate daily delivery schedules based on orders and customer locations.
• Conduct regular performance evaluations and provide feedback for improvement.
• Ensure adherence to company policies and safety regulations.
• Address customer inquiries and concerns regarding deliveries promptly and professionally.
• Resolve delivery-related issues or complaints in a timely manner.
• Work to enhance customer satisfaction and loyalty through exceptional service.
• Implement quality control measures to ensure accuracy and consistency in deliveries.
• Identify areas for process improvement and implement solutions to enhance delivery efficiency.
• Stay updated on industry trends and best practices to continually improve delivery processes.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Streamlined order processing for increased efficiency through clear communication with kitchen staff.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
• Contributed to the restaurants positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
• Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
• Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
• Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Streamlined order processing for increased efficiency through clear communication with kitchen staff.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
• Contributed to the restaurants positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
• Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
• Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
• Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.