Jennifer Apan, REAL ESTATE COORDINATOR

Jennifer Apan

REAL ESTATE COORDINATOR

MIDDLE EAST REAL ESTATE

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, English
Experience
14 years, 8 Months

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Work Experience

Total years of experience :14 years, 8 Months

REAL ESTATE COORDINATOR at MIDDLE EAST REAL ESTATE
  • United Arab Emirates - Dubai
  • August 2017 to December 2019

o Responsible in calling tenants and remind them of the renewal of their tenancy contract.
o Responsible in dealing with tenant's complaints and request.
o Making sure all documents are properly signed, stamped and saved in the company's database.
o Coordinating with different departments to have a smooth work flow.

BUSINESS CONSULTANT at DATAMATICS UK LTD.
  • United Arab Emirates - Dubai
  • December 2016 to August 2017

o Responsible in calling clients in the uk and explain the new payroll system that the company is offering contractors.
o Responsible in maintaining good relationship with clients and providing good customer service.
o Making sure to have new contractors on board for the new payroll system.

TRAINING COORDINATOR at AL Tair Inspection Services
  • United Arab Emirates - Dubai
  • May 2015 to November 2016

o Responsible in looking for leads and offer inspections and trainings. Responsible in reaching quota/goal each month.
o Responsible in coordinating with trainers and project coordinator for different companies.
o Responsible in making sure that training are in a timely Manner.

OUT BOUND SALES/ ACCOUNT MANAGER at Branders.com
  • Philippines
  • November 2012 to April 2015

o Responsible in making cold calls
o Follow up with clients regarding their order online and upsell more products.
o Provide discounts to convince clients to buy our products online.
o Responsible in making after sales.

ESCALATIONS MANAGER at JP MORGAN CHASE BANK - PHILIPPINES
  • Philippines
  • November 2010 to November 2012

o Resolve customer issues via systematic input
o Express empathy towards customer perspective and understand diversity
o Maintain professionalism under all circumstances
o Independently resolve some level of customer issues where policy and procedures are not clear cut.
o Identifies and communicates opportunities for process improvement.

TECHNICAL SUPPORT RE PRESENTATIVE at Accenture - Philippines
  • Philippines
  • June 2007 to November 2010

o Identify and handle customer inquiries, resolve customer concerns and maintains customer satisfaction.
o Provide assistance in handling customer’s Technical Requirement

CUSTOMER SERVICE REPRESENTATIVE at INFONXX PHILS, INC
  • Philippines
  • March 2006 to June 2007

o Handle customer calls; provide excellent customer serviceand
information to customers.
o Attend team and call center meetings
o Perform other related duties as assigned.

ENGLISH TEACHER at STATEFIELDS SCHOOL
  • Philippines
  • May 2005 to March 2006

o Establish and enforce rules for behavior and procedures for maintaining order among the students for whom they are responsible.
o Observe and evaluate students' performance, behavior, social development, and physical health.
o Prepare materials and classrooms for class activities.
o Adapt teaching methods and instructional materials to meet students' varying needs and interests.
o Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.
o Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.

Education

Bachelor's degree, English
  • at SECONDARYCity University of Pasay
  • January 2005

courses: LICENSE 2015 PROFESSIONAL TEACHER PROFESSIONAL

Specialties & Skills

Project Management
Call Center
Retail Banking
Customer Service
CUSTOMER SATISFACTION
PROCESS ENGINEERING
QUARK XPRESS
REQUIREMENTS
TECHNICAL SUPPORT
CALL CENTER
INSTRUCTION
MATERIALS MANAGEMENT
MEETING FACILITATION
TEACHING

Languages

English
Expert