Service Technician
Coffee Planet LLC
Total years of experience :14 years, 2 Months
Attending service calls independently to any point of Abu Dhabi, Al Ain and Western Region for coffee machines (fully automatic, semi-auto & traditional)
Troubleshoots, repairs, spare part replacement, maintenance and calibration of coffee machines on site customers and clients.
Responds to any customer complaints and ensures customer satisfaction for every job.
Implementing corrective and preventive actions.
Performs routine checks of customer machines to ensure smooth flow of process.
Assists co-technicians and work in team to ensure all big job orders are completed.
Updates technical reports in both in paper and paperless/ handheld system.
Manages, orders and inventory of assigned personal spare part stock.
Manages and maintain assigned vehicle/tools in good condition.
Performs site surveys and job orders from immediate supervisor.
Assisting in installation of coffee machines and accessories
Attending service calls independently to any point of Abu Dhabi, Al Ain and Western Region for coffee machines (fully automatic, semi-auto & traditional)
Troubleshoots, repairs, spare part replacement, maintenance and calibration of coffee machines on site customers and clients.
Responds to any customer complaints and ensures customer satisfaction for every job.
Implementing corrective and preventive actions.
Performs routine checks of customer machines to ensure smooth flow of process.
Assists co-technicians and work in team to ensure all big job orders are completed.
Updates technical reports in both in paper and paperless/ handheld system.
Manages, orders and inventory of assigned personal spare part stock.
Manages and maintain assigned vehicle/tools in good condition.
Performs site surveys and job orders from immediate supervisor.
Assisting in installation of coffee machines and accessories
Set-up and programmed machine prior for hot and cold production test process
Executed daily, weekly and Preventive Maintenance of all assigned equipment
Troubleshoots and repair machine breakdown with minimal downtime
Performs Temperature Calibration
Machine tool and instrument operation
Contributing ideas of changing spare part into different material with longer life-span which
resulted into shorter downtime and cost saving in spare part replacement.
Strategized in modification of parts when there are no available spare parts to avoid higher
downtime while waiting for spare parts delivery or restock.
Implemented corrective actions to quality and machine performance related issues and
provided feedback.
Followed the standard operating procedures in all production line approach which is very
critical in accordance to customer quality requirements.
Maintained 5s in all areas for a clean and efficient workplace.
Logs consistently all repair activities done for all machines using Oracle & Camstar
Updates technical reports and documents needed for internal and external audits.
Trained trainees and Junior technicians on production line.
Assisted senior technicians in setting-up sensor testing machine before production
Performed daily maintenance of assigned equipment
Executed set-up, repairs and troubleshooting with senior technician
Inventory of spare parts
Updating technical reports
Filing and standardizing documents and labels
Other jobs assigned by immediate superior
Assisted senior technicians in setting-up sensor testing machine before production
Performed daily maintenance of assigned equipment
Executed set-up, repairs and troubleshooting with senior technician
Inventory of spare parts
Updating technical reports
Filing and standardizing documents and labels
Other jobs assigned by immediate superior
Line
5’S in all areas of the department/tool maintenance
Filing and standardizing documents filing and labels
Assisting senior technicians in maintenance cleaning of heavy equipment parts like backhoe
crank shafts
Lifting heavy parts using overhead manual control cranes
Updating Technical reports