Corporate Receptionist & Admin Executive
Al Khaleejiah Advertising and Public Relation
Total years of experience :12 years, 1 Months
Job Responsibilities as a Corporate Receptionist:
• Act as the point of contact for internal and external clients
• Provides general support with visitors
• Using a variety of software packages, such as Microsoft Word, Outlook and Excel to create and maintain presentations, records, spreadsheets and databases to write business letters, reports and office memo/circular
• Sort and distribute incoming mail to areas and Filing of clients and agencies invoices and screening phone calls, enquiries and requests to be transferred to the manager /staff
• Arranging visa for business travels abroad
• Book travel arrangements & Schedules meetings
• Develop and maintain a filling system for all the documents
• Coordinate with suppliers from quotations, purchasing, delivery, LPO, invoice, payment, pending request to follow-up
• Order office supplies and research new deals and suppliers
• Assist in the preparation of monthly reports such as; Petty Cash & Payables Report
• Submit & reconcile expense reports
• Maintain contact list
• Maintaining the order of the Invoices from third party (such as DHL, Aramex and others) to avoid late payments
Digital Sales Support
• Gathering screenshots of the ad and make a Powerpoint presentation to check the advertisement stand / design published in the websites
• Do follow ups of the links of the advertisement of the clients
• Support the digital team in terms of doing the follow ups with the materials needed for publishing the ads online in our websites
Job Responsibilities
• Provide excellent customer service as per the Hotel’s Standard Operating Procedure
• Greet guest politely upon entry
• Assist guest needs from the reception area to their tables or karaoke pods
• Answer telephone inquiries such as (rates, promotional offers, table and room bookings etc.)
• Provide high quality service to the guest
• Responsible for setting up Karaoke Pods once guest arrives
• Answer email and complete the bookings through ReserveOut System
• Making Cash Up and Night Report to be sent to the managers and hotel directors
Accounts Assistant
• Recording daily sales and collections
• File documents
• Sort and distribute incoming mail to areas and staff
• Answer telephone inquiries from customers, attend to visitors and assist other staff in the organization
• Writing business letters
• Operate office machines such as photocopiers, computers and faxes
Customer Care Specialist
• Answer phone calls courteously
• Respond to customer inquiries.
• Evaluate problems of the customers and provide solutions.
• Provide personalized customer service by responding to the needs of the customers.
• Manage and update customer databases with the status of each customer.
• Build customer loyalty by follow-up of customer calls.
• Manage filing, mailing, correspondence and other management tasks.
• Ensure feedback from the customer to further improve the customer services
Front Office, Restaurant and Bar
• Greet guests and make them feel comfortable.
• Take beverage and food orders.
• Deliver beverages and food in a timely manner.
• Check the guests to ensure that everything is going well.
• Clear dirty dishes from table.
• Refill beverages throughout the meal.
• Deliver guest’s bill and thank them for dining at the restaurant.
• Replenish hotel’s room amenities
• Provide cleanliness each room
Leadership Awardee & Excellent Student Award
