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Jennifer DSa, ITIL Manager

Jennifer DSa

ITIL Manager·Gulfnews

United Arab Emirates

Bachelor's degree, Commerce

Work experience

Total years of experience: 25 years, 1 months

ITIL Manager

April 2015 - Present

Gulfnews

Dubai, United Arab Emirates

April 2015 - Present

To develop and maintain a structured environment that will facilitate the development and ongoing maintenance of ITIL processes within IT department of Al Nisr Group. Be a trusted advisor to the IT management on implementing Service Management Strategies.

Company industry:
IT Services
Job role:
Information Technology

Program Manager

May 2007 - March 2015

Hewlett Packard (HP)

Bengaluru, India

May 2007 - March 2015

Asia Pacific regional lead for Global Service Desk

Company industry:
IT Services
Job role:
Information Technology

Assistant Manager - Global Service Desk

May 2004 - April 2007

IBM

Bengaluru, India

May 2004 - April 2007

Handled IBM corporate account service desk.

Company industry:
IT Services
Job role:
Information Technology

Trainin Consultant

July 2003 - April 2004

Prudential Process Management Services Pvt Ltd

Mumbai, India

July 2003 - April 2004

Managing Training induction training & UK Training

Company industry:
Insurance & TPA
Job role:
Consulting

Universal Trainer

June 2001 - July 2003

GE Capital International Services (GECIS)

Hyderabad, India

June 2001 - July 2003

Training on US process, Voice & Accent training.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Support Services

Education

St Xavier College, Goa University

April 2001

April 2001

Bachelor's degree, Commerce

India

Skills

Service Desk

Expert

Customer Service

Expert

Training Program Development

Expert

PMP

Expert

Human Resources

Expert

ITIL V3

Expert

PMP edition 5

Intermediate

PRINCE 2 Practitioner

Expert

Service Desk

Expert

Customer Service

Expert

Human Resources

Expert

PMP

Expert

Training Program Development

Expert

Languages

English

Expert

Hindi

Intermediate

French

Intermediate

Training and Certifications

Training
Train The Trainer
GECIS
Dec 2001

Recommendations

Jensi Mathew

Jun 2013

Jun 2013

Office Administration and Communication TrainingColleague

I was employed with Hewlett Packard – India when Jennifer Dsa joined the same Service Desk client – British telecom that I was already assigned to as a Learning and Development Specialist. Her enthusiasm and commitment was obvious when we worked together on few Service Improvement Plans and independent Projects for the desk. I believe Jennifer Dsa is methodical, organized and very creative. Her ability to gather information, clearly understand and then articulate complex technologies make her a strong manager and a decision maker. She can be counted on to deliver exceptional support and guidance to the technical team. Her ability to connect with people, inspire the audience and presentation skills are to be appreciated. While working with Jennifer I felt she is very keen with her follow ups and ability to resolve employee issues as a manager and as a friend. She has a knack for thinking outside box and has a good sense of humor.