Jennifer D'Souza

• Advised employees and managers on HR policies, procedures and employment laws,
including performance, disciplinary, grievance, salary and benefits issues.
• Maintained accurate records of employees' leaves.
• Conducted and coordinated service awards program.
• Handled employee requests for salary certificates, bank letters, travel insurance letters, and
similar documents.
• Investigated payroll discrepancies including overpayments and underpayments.
• Participated in disciplinary and grievance investigations and hearings.
• Coordinated with regional HR and Managers for annual salary and bonus reviews.
• Managed promotion and internal transfers including approvals, documentation and payroll
advise.
• Handled employee off-boarding, including payroll forms, flights and shipping arrangements.
• Delivered and coordinated Induction program for new hires with follow-up through the end
of their probation period.

 Participated in disciplinary and grievance investigations and hearings.
 Processed employee leaves and absences using the J.D. Edwards (JDE) system.
 Coordinated monthly HR inputs with the payroll team.
 Tracked and coordinated the Fitness for Duty (FFD) process for all employees.
 Led a team of Ergonomic Workstation Evaluators to assess workstations for staff at risk of office-related injuries, as part of the Repetitive Stress Injury Prevention (RSIP) program.
 Managed and updated HES observation data in Occupational Health (OH) software for hazard exposure monitoring and reporting.
 Prepared quarterly process bulletins for the RSIP and Behavior-Based Safety (BBS) programs.
 Performed routine and ad hoc HR administrative tasks as needed.

• Advised employees and managers on HR policies, procedures and employment laws,
including performance, disciplinary, grievance, salary and benefits issues.
• Managed successful implementation of HR.net software ensuring all processes adhered to
the labour law and trained employees on system usage.
• Managed end-to-end recruitment for local and international roles, including salary
negotiations and onboarding formalities.
• Conducted and coordinated induction programs for new employees.
• Oversaw payroll inputs, leave administration, indemnities, and final settlements for offices in
Kuwait, Oman, and the UAE.
• Represented the company at career and job fairs.

 Managed salary administration of all on - the - rolls and separating associates by advising the payroll on a monthly basis.
 Coordinated the Performance Appraisals and 360 - degree feedbacks and compiled reports.
 Coordinated with department heads for annual salary and bonus reviews.
 Managed recruitment including interviewing candidates and administering written tests and handling salary negotiations.
 Conducted induction programs for all new recruits.
 Managed service awards in coordination with UK HR team.