Jennifer Hawes

Certified BMW Product Genius
• Through learning and development at my workplace I attained a professional certification allowing me to deliver BMW products as a certified ambasador and trusted to deliver at the highest of standards.
• The role entails continual professional development through staying up to date with current affairs in the industry and company news which I do so with much enthusiasm.
• I meet customers and give them the best possible service while delivering one of the most admired and highest quality products in the world.

• Deliver excellent customer service at all times.
• Meet and Greet customers.
• Assist the Showroom manager in, monitoring and maintaining administrative procedures of all Sales Executives.
• Assist the customer by attending their needs and refer them to a sales executive.
• Manage the main telephone line for the showroom and answer customer and colleagues’ enquiries.
• Assist the Purchaser in doing the Hayaza (VCC), Purchase Agreement and Invoice;
• Prepare vehicle order documents for sales executives and quotations and invoices for customers.
• Administer transfers and receipts of vehicles.

Delivery excellent customer service.
Deal with all the enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
Administer all reservation, cancellations and no shows, in line with company policy.
Keep up to date with current promotions and hotel pricing, to provide information to guest, on request, while maximising bedroom sales opportunities.
Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.
Report any maintenance issues immediately to lineat manager.
Provide reports, as required for housekeeping and management.
Always adhere to all company policies and procedures and licensing laws.
Be involved and contribute at team meetings.
Carry out instructions given by the management team and head office.

IYOGI Technicl Services Pvt Ltd July 2011 to Feb 2012

Sr. Technical sales executive - Inbound calling, Taking remote access of the customer’s PC solving the problems related to security software and upselling.

IBM India
Technical Associate Sept 2009 to April 2011

BPO (v care) - India
Customer Care Executive July 2008 to Feb 2009