Customer Care Representative
EZDAN REAL ESTATE
مجموع سنوات الخبرة :15 years, 7 أشهر
Provide administrative support to the department manager.
Department inn-charge for the document completion, review and submission for the ISO accreditation.
Handle customer complaints.
Coordinate complaints to concerned department accordingly.
Follow up status of the complaints.
Log and verify closed status or reopen and reprocess complaints thru the use of CRM. (MS AX Dynamics)
Submit monthly report. Do comparison from previous months to highlight progress and efficiency.
Conduct customer complaints report analysis.
Conduct customer satisfaction survey analysis.
Conduct evacuation and renewals survey analysis.
Handle Feedback System as admin-in-charge.
Provide administrative support to the marketing department.
Coordinate flow of information and communication and disseminate it according to plan/strategy.
Maintain and update customer and tenants’ database.
Responds to general inquiries concerning area activities in accordance with established policies and procedures.
Facilitate mall events along with event coordinators and organizers.
Prepare work permits for the subcontractors related to the events.
Create Purchase Request for required supplies for the events and do necessary follow ups for approvals and deliveries.
Directly reporting to the General Manager, taking care of his calendar of meetings and business trips.
Handle all correspondences and Internal Memos for sending and replying to the clients, top managements, and suppliers, subcontractors and to the property site offices.
Manage all emails and received correspondences for the General Manager. Verify sales reports and occupancy reports subject for review and confirmation to the GM.
Collect reports from the department managers periodically.
Coordinate concerns of clients/customers, colleagues and other companies in the Group.
Encode contracts to be the basis for sales bonus and incentives.
Verify and analyze sales records for the month in comparison to the leasing records.
Directly reporting to the General Manager, taking care of his calendar of meetings and business trips.
Manage all circulars and memos - internal and external.
In-charge for the document completion, review and submission as an assistant to the Management Representative for the ISO accreditation.
Liaise tenders, prequalification, bank applications and other important issues and documents to companies, bank and government offices.
Provide administrative support to the Purchasing, HR, Accounts and Technical departments.
In-charge for overall document controlling:
o Send and receive documents and stamp them properly.
o Distribute documents accordingly.
o Scan and upload documents in the Document Management System (DMS) using Sharepoint.
o File and archive documents hard and soft copies properly and systematically.
o Provide and facilitate training to site secretaries and document controllers.
Directly reporting to the General Manager, taking care of his calendar of meetings and business trips.
Provide administrative support to the central office managers and outlet managers.
Process visa application from recruitment processing (Philippines, India and other countries) till submitting the staff documents to Head Office.
Handle overall recruitment support after selection from the country agencies.
Manage ticket booking and flight arrangement of the newly hired staff.
Manage and update office and restaurant staff database to ensure prompt renewals of their labor card, health card, driving license for the delivery drivers, passports and other documents and send them for renewals or cancellation if needed.
Facilitate information, dissemination and orientation to the new staff regarding the company policies and accommodation rules and regulations.
Communicate to HR/Admin, OP and ACCTS issues relating to staff and the accommodations.
Perform accounts data entry.
Handle centralized Local/International purchasing of Tony Roma’s Restaurants food items, wares and equipment.
Create FIS (Food Import Services) to www.dm.gov.ae import request and clearance when full set of shipped documents arrived.
Handle all related logistics activities.
Verify invoices from the restaurant outlets before submitting to the Accounts.
o Facilitate teaching and learning process to pupils from Grades 4 to 6.
o Manage classroom discipline.
o Promote and upsell products to incoming and outgoing airport passengers.
o Ensure sales target for the month is met.
o Facilitate teaching and learning process to pupils from Grades 4 to 6.
o Manage classroom discipline.
I finished the degree of Bachelor of Science in Elementary Education, of which by training and formation is to facilitate learning in general.