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Jennifer (Aisha Jean) Abarca, Customer Service Executive

Jennifer (Aisha Jean) Abarca

Customer Service Executive·Paragon Shipping and Logistics

Qatar

Diploma, Associates of Hotel and Restaurant Management

Work experience

Total years of experience: 5 years, 8 months

Customer Service Executive

April 2014 - January 2015

Paragon Shipping and Logistics

Doha, Qatar

April 2014 - January 2015

• Attain inquiries for air freight and land freight services both from sales and clients.
• Negotiate agents worldwide to convert inquires into confirmation.
• Assigned in Relocation - local shifting and moving, international moves of inbound and outbound PE & HHG by client their service demand.
• Well versed in all moves of Relocation by Air, Land & Sea freight mode.
• Giving competitive rates to client based on the pre survey report.

Company industry:
Shipping
Job role:
Customer Service and Call Center

Business Relationship Manager

February 2013 - April 2014

Ultraline Logistics and Freight Services

Doha, Qatar

February 2013 - April 2014

• Attain emails and receiving rate request from clients and the provide most competitive rates to secure business by coordinating with agents across the globe.
• Arrange all Drivers in dispatching cargoes to expedite deliveries and cargo pick up.
• Oversee all office activities and attained all enquiries both operations and office management.
• Do Admin jobs and ensure workers welfare as well client’s service satisfaction.
• Facilitate and plan new products to maximize company’s revenue.
• Negotiated, find agents & suppliers worldwide and established good business relationships.
• Prepared company tariffs for AIR freight, SEA freight, LAND transportation.
• Reporting to General Manager
• Kept all contract records from agents and suppliers.

Company industry:
Motor Vehicle Passenger Transport
Job role:
Management

Interline Officer (Back Office & Operation Department)

May 2010 - January 2013

Starlight Airlines FZE

Sharjah, United Arab Emirates

May 2010 - January 2013

Operation Assistant (Interline and Pricing Department):
From May 2010 -present
Responsible in coordinating with Airlines Interline partners, import/export shipment coordination, filter cargo details for prompt action in getting rates and advised for cargo acceptance. Coordinate to Starlight stations globally (USA-IAH, LAX, MIA, JFK, ORD), (CHINA-PEK, SHA, CAN, PVG), (JORDAN-AMM).

• Negotiated and secured the most competitive air freight rates.
• Provide rate internally and out station in all Interline rate request, based on the agreed SPA from Airlines using ERP system, ensuring cargo is loadable as per acceptable dimensions for PAX and FTR flight considering weight restrictions, nature of goods and special handling instructions.
• Maintain and organized SPA contracts for visibility of contract renewals.
• Secure space from Airlines, preparing for FFR and online cargo bookings.
• Filter, check cargo details and advised origin / destination if which we are online and offline.
• Constant follow up with Airlines for ad hoc rates and securing for space.
• Keep an accurate tracking updates and having daily coordination to USA, AMMAN & CHINA offices on updated status for each shipments.
• Ensured all emails answered in a timely manner.
• Knowledgeable of cargo handling procedures.

Company industry:
Airlines
Job role:
Purchasing and Procurement

Sales / Marketing Executive

June 2009 - April 2010

EMSTAR Logistics

Dubai, United Arab Emirates

June 2009 - April 2010

Sales Executive (May 26, 2009-May 05, 2010)
Liaised with potential investors to bring in new business and maintain monthly sales targets; reported daily sales activities to the General Manager.
• Set appointments with new and existing clients; utilized key selling opportunities to close sale.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Marketing and PR

Education

University of San Jose Recoletos

October 1991

October 1991

Diploma, Associates of Hotel and Restaurant Management

Philippines

Skills

Daily Operations
Expert
Daily Operations
Expert
Air Freight
Expert
Air Freight
Expert
Office Coordination
Expert
Office Coordination
Expert
Sales Coordination
Expert
Sales Coordination
Expert
driving
Expert
driving
Expert
microsoft office
Intermediate
microsoft office
Intermediate
ICDL -International Computer Driving License
Expert
ICDL -International Computer Driving License
Expert
Daily Operations
Expert
Daily Operations
Expert
Air Freight
Expert
Air Freight
Expert
Office Coordination
Expert
Office Coordination
Expert
Sales Coordination
Expert
Sales Coordination
Expert

Languages

English
Expert
Arabic
Beginner
Mandarin
Beginner
Mandarin
Beginner

Memberships

Sheik Zayed House For Islamic Community

Student

May 2011

Training and Certifications

Training
Production Training for New Launch Products
Yamagata Mitsumi Ltd
Aug 1992

Hobbies

  • Reading Books