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Jennifer (Aisha Jean) Abarca

Customer Service Executive

Location:
Qatar
Education:
Diploma, Associates of Hotel and Restaurant Management
Experience:
5 years, 8 months

Work Experience

What's your work experience? Your experience is one of the most important sections in a CV.
List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
Add Experience

Total Years of Experience:  5 Years, 8 Months   

April 2014 To January 2015

Customer Service Executive

at Paragon Shipping and Logistics
Location : Qatar - Doha
• Attain inquiries for air freight and land freight services both from sales and clients.
• Negotiate agents worldwide to convert inquires into confirmation.
• Assigned in Relocation - local shifting and moving, international moves of inbound and outbound PE & HHG by client their service demand.
• Well versed in all moves of Relocation by Air, Land & Sea freight mode.
• Giving competitive rates to client based on the pre survey report.
February 2013 To April 2014

Business Relationship Manager

at Ultraline Logistics and Freight Services
Location : Qatar - Doha
• Attain emails and receiving rate request from clients and the provide most competitive rates to secure business by coordinating with agents across the globe.
• Arrange all Drivers in dispatching cargoes to expedite deliveries and cargo pick up.
• Oversee all office activities and attained all enquiries both operations and office management.
• Do Admin jobs and ensure workers welfare as well client’s service satisfaction.
• Facilitate and plan new products to maximize company’s revenue.
• Negotiated, find agents & suppliers worldwide and established good business relationships.
• Prepared company tariffs for AIR freight, SEA freight, LAND transportation.
• Reporting to General Manager
• Kept all contract records from agents and suppliers.
May 2010 To January 2013

Interline Officer (Back Office & Operation Department)

at Starlight Airlines FZE
Location : United Arab Emirates - Sharjah
Operation Assistant (Interline and Pricing Department):
From May 2010 -present
Responsible in coordinating with Airlines Interline partners, import/export shipment coordination, filter cargo details for prompt action in getting rates and advised for cargo acceptance. Coordinate to Starlight stations globally (USA-IAH, LAX, MIA, JFK, ORD), (CHINA-PEK, SHA, CAN, PVG), (JORDAN-AMM).

• Negotiated and secured the most competitive air freight rates.
• Provide rate internally and out station in all Interline rate request, based on the agreed SPA from Airlines using ERP system, ensuring cargo is loadable as per acceptable dimensions for PAX and FTR flight considering weight restrictions, nature of goods and special handling instructions.
• Maintain and organized SPA contracts for visibility of contract renewals.
• Secure space from Airlines, preparing for FFR and online cargo bookings.
• Filter, check cargo details and advised origin / destination if which we are online and offline.
• Constant follow up with Airlines for ad hoc rates and securing for space.
• Keep an accurate tracking updates and having daily coordination to USA, AMMAN & CHINA offices on updated status for each shipments.
• Ensured all emails answered in a timely manner.
• Knowledgeable of cargo handling procedures.
June 2009 To April 2010

Sales / Marketing Executive

at EMSTAR Logistics
Location : United Arab Emirates - Dubai
Sales Executive (May 26, 2009-May 05, 2010)
Liaised with potential investors to bring in new business and maintain monthly sales targets; reported daily sales activities to the General Manager.
• Set appointments with new and existing clients; utilized key selling opportunities to close sale.

Education

What's your educational background?
Let employers know more about your education; remember, be clear and concise.
October 1991

Diploma, Associates of Hotel and Restaurant Management

at University of San Jose Recoletos
Location : Philippines

Specialties & Skills

Daily Operations

Air Freight

Office Coordination

Sales Coordination

microsoft office

ICDL -International Computer Driving License

Languages

Do you speak more than one language?
For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.

English

Expert

Arabic

Beginner

Mandarin

Beginner

Mandarin

Beginner

Memberships

Are you a member of any organization or professional club?
Your professional memberships provide an informative signal about your career aspirations, so add them!
Organization : Sheik Zayed House For Islamic Community
Membership/Role : Student
Member since : May 2011

Training and Certifications

Production Training for New Launch Products ( Training )

Yamagata Mitsumi Ltd
August 1992

Hobbies and Interests

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Help employers know more about you by looking at your hobbies and interests

Reading Books

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