Customer Service Executive
Paragon Shipping and Logistics
Total years of experience :5 years, 8 Months
• Attain inquiries for air freight and land freight services both from sales and clients.
• Negotiate agents worldwide to convert inquires into confirmation.
• Assigned in Relocation - local shifting and moving, international moves of inbound and outbound PE & HHG by client their service demand.
• Well versed in all moves of Relocation by Air, Land & Sea freight mode.
• Giving competitive rates to client based on the pre survey report.
• Attain emails and receiving rate request from clients and the provide most competitive rates to secure business by coordinating with agents across the globe.
• Arrange all Drivers in dispatching cargoes to expedite deliveries and cargo pick up.
• Oversee all office activities and attained all enquiries both operations and office management.
• Do Admin jobs and ensure workers welfare as well client’s service satisfaction.
• Facilitate and plan new products to maximize company’s revenue.
• Negotiated, find agents & suppliers worldwide and established good business relationships.
• Prepared company tariffs for AIR freight, SEA freight, LAND transportation.
• Reporting to General Manager
• Kept all contract records from agents and suppliers.
Operation Assistant (Interline and Pricing Department):
From May 2010 -present
Responsible in coordinating with Airlines Interline partners, import/export shipment coordination, filter cargo details for prompt action in getting rates and advised for cargo acceptance. Coordinate to Starlight stations globally (USA-IAH, LAX, MIA, JFK, ORD), (CHINA-PEK, SHA, CAN, PVG), (JORDAN-AMM).
• Negotiated and secured the most competitive air freight rates.
• Provide rate internally and out station in all Interline rate request, based on the agreed SPA from Airlines using ERP system, ensuring cargo is loadable as per acceptable dimensions for PAX and FTR flight considering weight restrictions, nature of goods and special handling instructions.
• Maintain and organized SPA contracts for visibility of contract renewals.
• Secure space from Airlines, preparing for FFR and online cargo bookings.
• Filter, check cargo details and advised origin / destination if which we are online and offline.
• Constant follow up with Airlines for ad hoc rates and securing for space.
• Keep an accurate tracking updates and having daily coordination to USA, AMMAN & CHINA offices on updated status for each shipments.
• Ensured all emails answered in a timely manner.
• Knowledgeable of cargo handling procedures.
Sales Executive (May 26, 2009-May 05, 2010)
Liaised with potential investors to bring in new business and maintain monthly sales targets; reported daily sales activities to the General Manager.
• Set appointments with new and existing clients; utilized key selling opportunities to close sale.
