Jenny Giang

Managing a team with a headcount of over 90 staff.

Managing a + 105 million Dirham turnover store

Meeting deadlines, analysing weekly reports to achieve and increase store specific goals, driving sales and KPI's

Managing and preventing stock loss and controllable costs.
Following up on audit requirements.

Daily communication with facilities team to maintain a high standard of health & safety

HR responsibilities including; recruiting, training, performance managing, developing and taking disciplinary action.

Responsible for visual merchandising standards as per the company's guidelines and adapting to the current market and location. Planning and executing campaigns and sale.

Daily communication with support and head office,

MONKI (The H&M Group)
August 2013 - October 2013, (temp position) Store Manager, Norrköping, Sweden

• Increasing sales by 13% within first month
• Increase KPI's by intense training and follow up • Meeting deadlines, analysing weekly reports to achieving and increase store
specific goals and KPI
• Daily communication with HQ
• Administration and payroll
• Managing a + kr: 5 million turn over store
• HR responsibilities, recruiting, training, performance managing, developing and taking disciplinary action
• Planning a yearly schedule and stocktake
• Planning and executing campaigns and sales
• Responsible for visual merchandising and display
• Meeting a result of above country level on audit
• Delivering excellent customer service, exceeding the mystery shopper level

January 2012 - July 2013, Department manager, Covent Garden, London

" Managing a + £2, 5 million turnover department
" Increase of 21% on sales within 2 weeks of being assigned to a new department
" Managing a team of 15 members of staff
" Planning quarterly budgets, analyse risks and opportunities to achieve goals
" Responsible visual display and merchandising
" Recruting, developing and motivating staff
" Organising and develop training sessions
" Stocktake: planning and action
" Cash office routines
" Ensuring good communication with area office
" Meeting deadlines, achieving store specific goals and KPI
" Delivering excellent customer service
" Analysing and reacting to weekly sales figures

November 2010 - January 2012, Sales advisor and trainee department manager,
Covent Garden, London

" Till operation
" Managing fitting room, replenish and providing excellent costumer service
" Communicating with the management team to reach sales targets and goals
" Supporting delivery to achieve goals and visual merchandising
" Planning and organizing sale designer launch

March 2008 - October 2010, Sales supervisor, Malmo, Sweden

" Processing online orders and dispatching
" Handling delivery and organizing stockroom
" Providing costumer service
" Till operation and cash office routines
" Recruting and developing staff

February 2009 - October 2010, Sales advisor, Malmo, Sweden

" Responsible for two departments, one of which ranked as the forth best selling
department for the country
" Replenish, till operation, managing fitting room and customer service
" Visual display and a clear communication to management team and area
merchandiser


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