Reservation Manger
Towers Rotana
Total years of experience :11 years, 1 Months
Towers Rotana - Dubai June 2013 - July 2015 Reservation Manager (Promoted from Assistant Reservation Manager position)
Responsible for the supervision of all activities pertaining to Reservations Department In order to achieve the highest possible occupancy levels for the purpose of maximizing room revenues and profit.
- Coordinating office activities to ensure work updates are consistently maintained and all correspondence promptly handled on the same day received.
- Ensure that all reservations are thoroughly reviewed prior to guests’ arrival. .
- Train the reservation staff in all aspects of reservations operations.
- Establish tracking mechanisms that capture room night production by market .Segments and geographical origin to allow Sales to effectively evaluate and “Manage” business sources.
- Establish and maintain good relations with corporate accounts, travel Agencies, airlines and other booking sources.
- Encourage the reservations staff to take every opportunity to “upsell” by quoting “top-down” with emphasis on value-added benefits.
- Manipulating rate categories during tight periods to maximize high yield business Positively contributes to all the sales activities within the hotel and maximizes sales opportunities. .
- In Charge of updating all EDS “Electronic Distribution Systems
May 2012 -June 2013, Towers Rotana Hotel, Sheikh Zayed, Road, Dubai. U.A.E
(Promoted from Groups Coordinator position)
Duties & Responsibilities:
Responsible for the supervision of all activities pertaining to Reservations Department
In order to achieve the highest possible occupancy levels for the purpose of maximizing room
revenues and profit.
• Coordinating office activities to ensure work updates are consistently maintained and all
correspondence promptly handled on the same day received.
• Ensure that all reservations are thoroughly reviewed prior to guests' arrival.
• Train the reservation staff in all aspects of reservations operations.
• Establish tracking mechanisms that capture room night production by market
Segments and geographical origin to allow Sales to effectively evaluate and "Manage"
business sources.
• Establish and maintain good relations with corporate accounts, travel Agencies, airlines and other booking sources.
• Encourage the reservations staff to take every opportunity to "upsell" by quoting "top-down" with emphasis on value-added benefits.
• Manipulating rate categories during tight periods to maximize high yield business
• Positively contributes to all the sales activities within the hotel and maximizes sales
opportunities.
• In Charge of updating all EDS "Electronic Distribution Systems"
• Attend the weekly Revenue meeting and responsible to preparing all Revenue reports
CV of Jennylyn Blas Aquino
Oct 2010 - May 2012 Groups Coordinator, Towers Rotana Hotel, Sheikh Zayed, Road, Dubai. U.A.E
(Promoted from Reservation Supervisor position)
Duties & Responsibilities:
• Handling groups' reservation.
• Coordinate with Conference, Banqueting and other Departments.
• Brief and inform Departments prior to the group arrivals
• Personally attend to group leaders and organizers.
• Prepare and Distribute Group Forecast on weekly basis
• Maintains a good rapport and communication with the Sales Office.
October 2009 - October 2010 Reservation Supervisor, Towers Rotana Hotel, Sheikh Zayed, Road, Dubai. U.A.E
(Promoted from reservation agent position)
Duties & Responsibilities:
• Supervising the daily operation
• Supervise handling of VIP accounts
• Handling the corporate (Key Accounts), tour operator, individual bookings, Web-off line
bookings and GDS Reservations with efficiency.
• In charge of the IFH calls and the standard call techniques training within the department.
• Inserting Company/Agent/Individual profiles without duplication.
• Handling guest requests/complaints and needs.
• Maintains a good rapport and communication with the Sales Office.
Sept. 2007 - Oct 2009 Reservations Agent, Towers Rotana Hotel, Sheikh Zayed Road, Dubai. U.A.E.
Duties & Responsibilities:
Member of the back office team that processes reservation requests and coordinates with other
Departments in the hotel. Gained increasing experiences in the importance of inter department
collaboration.
Receptionist cum Secretary
May 2007 - August 2007 Al Jaber Aluminium, Sharjah, Industrial Area
Duties & Responsibilities
• Handling Incoming & Outgoing emails
• To ensure that all equipments is maintained in good working order
• Have a full operational knowledge of our product and equipment.
• Organizing maintenance and service for all machines.
• Handling inquiries and complains of the customers.
• Answer incoming telephone calls.
• Verbally assist newly hired staff and client in an understandable and polite manner.
• Utilizes computer terminal to access or update files.
• Filing, typing, word processing, receiving fees and making change, record maintenance and other general office clerical duties.
• Updating files of Accounts Receivables.
• Monitored the deliveries for the day.
• Organize and encodes the daily transactions.
• Prepares daily business report.
• Prepares payroll and schedule the staff for training.
CV of Jennylyn Blas Aquino
Sep 2006 - Apr 2007 Pharmacy Assistant, Manson Drug Store, Bulacan, Philippines
Duties & Responsibilities
• Dispense medicine to the customers as per the doctor's prescriptions.
• Ensures the proper dosage and generic names of each medicine for dispatch as per
doctor's prescription.
• Handles customer queries.
Oct 2004 - May 2006 Receptionist cum Secretary, 5th Extreme Cyber Café, Bulacan, Philippines
Duties & Responsibilities
• Organize and encodes the daily transactions.
• Monitors and registers the incoming and outgoing customers.
• Research' assignment in the internet.
• Prepares daily business report.
Aug 2005 - Oct 2005 Reservation Officer, Yojul Travel Services Co. Ltd., Manila, Philippines
Duties & Responsibilities
• Files booking transactions, prepares billing statements
• Makes airline and hotel reservations for our group passengers.
• Interacts with airlines on a daily basis to monitor time limits for seats held, confirmation of waitlist seats and issuance of tickets.
• Handles guest complaints, Ensures guest satisfaction by achieving service norms.
• Helps guest determines itineraries, set-up travel plans, and offers them the most
competitive travel solutions.
Apr 2004 - Oct 2004 Counter Sales Person, Avon Products Inc., Bulacan, Philippines
Duties & Responsibilities
• Responsible for executing orders from walk-in customers in a courteous and efficient
manner.
• Provides proper information to customers about price, availability of product, promotion,
etc.
• Handles customer queries on the phone in courteous and efficient manner.
• Ensures prompt documentation such as invoicing/delivery orders.
• Always be courteous and provide excellent and efficient customer service.
• Maintains proper register for all incoming orders and its execution.
College: B.S. Bilology, Bulacan State University, Philippines Apr 2004 (Graduated)