Jenny-Lyn Fuentes

Duties and Responsibilities:
1. Handles the reception, welcomes all customers and makes sure to route all calls accordingly.
2. Assist the Sales Department in handling customer’s requests, follow-ups and deliveries.
Contacting them and make sure that all of their requests are properly taken care of.
3. Prepare purchase orders and order acknowledgements for suppliers and customers.
4. Log all purchase orders to the register for keeping & record purposes.
5. Monitors all orders and deliveries are received as per schedule.
6. Update the customers about their order statuses, follow-up for their payment; deliver their
goods as per agreement
7. Files all purchase orders, invoices, shipment documents to its desired supplier/customer file.
8. Prepare certifications, request letters and documentations as per request by the
Administration.
9. Liaise with different Cargo and Freight companies for quotations, collections and clearance of
incoming and outgoing shipments.
10. Monitors incoming shipments and follow-up if there is delay.
11. Liaise with Accounts Department for the payments of customers before releasing orders to
customers.
12. Monitors the attendance of the employees.
13. Prepares weekly report for sales orders and shipment status.
14. Manages Hotel and Flight booking of staff whether Business or Holiday Trips, depending on
their requests.
15. Organizes documentation and requirements required for Exhibition (i.e. Dubai International
Boat Show, Sea Trade Middle East)

*assigned at Emirates NBD Head Office (January 2010 - present)
*was also assigned at Emirates NBD Operations Center Al Barsha (April 2009 - January 2010)

Duties and Responsibilities:
1. Welcomes branch customers and visitors and directing them appropriately.
2. Entering visitor’s details into the visitor’s logbook and issues visitor’s access card.
3. Assisting customers and visitors and answering their queries.
4. Provides general information and directory assistance.
5. Managing multiple incoming phone calls, answers routine calls, forward calls using a telephone switchboard.
6. Sorting and handing-out mails.
7. Verifies employee’s identification.
8. Reporting unusual or suspicious activities in the area.
9. Operates Public Addressing System (PAS). Announces car nos. that were wrongly parked in the building. Informing and giving staff announcement.
10. Compiles and updates telephone listings of all Emirates NBD staff.
11. Handles minor complaints emanating from branch customers and Emirates NBD staffs.

Duties and Responsibilities:
1. Handles all customers’ requests thru phone or e-mail.
2. Inputs all data in database. Keeps record of the in and out of the documents and original LTO
CR (Certificate of Registration).
3. Issues LTO (Land Transportation Office) Certifications, Affidavit of Loss, Authority to Ship upon
client’s request.
4. Retrieves original LTO CR (Certificate of Registration) on file upon full payment or termination
of Lease to release CR to client as proof of ownership for leased cars.
5. Releases original LTO OR (Official Receipt) and stickers to comply with client’s renewal of
registration for their leased cars.
6. Prepares Deed of Absolute Sale for terminated/expired leases to convey ownership from BPI
Leasing to its lessee or any nominated third party buyer as per virtue of the lessee’s quitclaim
or Deed of Absolute Sale.
7. Verifying signatures of lessee’s Authorized Signatories and sending verified document to the
notarial office.
8. Files and culls availment folders of expired accounts to comply with warehousing standards.
9. Processes the registration and transfer of ownership of leased vehicles at various LTO offices
to complete documentation requirements of fully paid or expired leases.
10. Prepares request for payment from accounts for notarial fees.
11. Prepares month-end reports of all transactions in the unit.