Jens Biermann

Worked in 2 stints with BSCTECHNIK between 2001-2007and currently for providing advisory and managerial services, enabling customers to realize their objectives by exploiting information technology through integrated product and service portfolio.

Key Clients:
1) ERP Selections TROVARIT AGManaged ERP implementation project expectations and ITIL Service Management.
2) Intermin Management GK SOFTWARE AG: Designed high quality store automation solutions for leading retailers, within the SAP/LUNAR project, - major SAP Retail project across ITIL Service Operation for a 3-shift call-center, employing 205 employees.
3) Deutsche Telekom: Directed IT training session for sales personnel to increase efficiency of ITIL infrastructure management and process management.
4) German Chamber of Commerce in Hamburg: Appointed expert for IT security
5) Kanban Productions: Implemented requisite technologies for mid-sized to large companies.
6) Taiwan OEM products: Introduced hardware procurement for POS hardware.

Key Responsibilities:
• Gathering functional and business requirements, defining project scope for ERP systems/services and Point of Sale (POS) systems.
• Keeping IT strategy aligned with changing business needs, monitoring performance ERP system and coordinating the deployment of requisite technologies for mid-sized companies.
• Developing and maintaining procedures to continuously improve organizational IT efficiency and enabling the management to use advanced planning and business intelligence features.
• Formulating blueprints for system administration, with demarcated database for various automation systems, management engineering and technical departments.
• Supporting the entire project development life cycle such as drafting technical requirements, providing cost estimates and monitoring documentation.

Concurrently working as a Professor for Business Informatics in Wirtschaftsakademie.

The company is a leading global producer of breakfast cereals sold under registered trade names.

Highlights:
• Introduced enhancements and change management process for the restart of underperforming SAP launch, to strengthen platform solutions for SAP.
• Implemented Information Technology Infrastructure Library (ITIL) best practice by delivering quality solutions and aligning with the business objectives to relaunch SAP introduction project.
• Improved organizational efficiency by deploying Solution Management, PP/PI (Recipes), LES/TRM, EDI and SAP improvements processes including MM (NVE), PP, SD.
• Transformed process for effective production operations by launching new shift schedule, structuring the hardware infrastructure and customized a data centre offering complete 7x24-hour service.
• Provided strategic inputs for fundraising efforts for projects and conceptualized batch tracing processes for all products produced and sold with a backward scope of 24 months.

Key Responsibilities;
• Coordinated all internal IT services and data centre to support technology needs, prepared status reports, supervised standards, procedures, policies, work instructions and methodologies, ensured the modules are delivered on time, and informed management about obstacle faced.
• Evaluated business infrastructure requirements, advised management on IT solutions and delivered the breakthrough technology needed to transform the way businesses are done.
• Analyzed data from every source and delivered predictive power to drive change at every level, spearheaded a team of 80 external advisers for SAP initiatives and ITIL management and ensured all employees problems are solved effectively.
• Developed workable solutions including application and information systems enhancements program and handled overall activities for implementation project of multiple SAP and coordinated between the stakeholders including the service provider.

Highlights:
• Directed the performance of all IT systems, infrastructures, server, networks and securities are running to an efficient level for a leading global business-oriented computer software Development Company.

Key Responsibilities:
• Provided business strategy and direction to daily operational activities and ensured streamlined operation of the IT Department in alignment with the business objectives of the organization.
• Identified, recommended, developed, implemented, and supported cost-effective technology solutions for all aspects of service desk and 1st and 2nd level service.
• Managed the acquisition, installation and maintenance of the organization’s information security systems and
• Oversaw troubleshooting, database backup and recovery, archiving, and provided expert support for integrating web-based POS-System into SAP MM using SAP NetWeaver Technology.
• Conducted application reviews of SAP by assessing system capabilities, work-flow, effectiveness, infrastructure, security measures.
• Provided technical expertise and recommend improvements to implement appropriate data security procedures and such as hardware and software upgrades.
• Understood the capabilities/limitations of the current infrastructure / systems / products / services tools / processes / people and translating business need into a client organizational IT vision/strategy.
• Defined the roadmap to bridge the ‘current’ with the ‘vision’ and maintained workable peer relationship with customer CTOs, Chief Architects and other and other senior stakeholders.

Highlights:
• Delivered technology solutions to support the business operation development and launch for 2 global office locations.
• Played a pivotal role in devising channel and solution partner including initial customer enrollment and Austria-based bank engagements to augment revenues.
• Expanded scope of operations by finalizing a JV contract with Motorola against a major competitor Nokia.
• Set-up operations and streamlined processes across the Pleasanton (USA) branch office operations to support new Motorola partnership.
• Developed go-forward business plan recommendations through a pilot project with German pay TV Company Kirch-Media.

Key Responsibilities:
• Identified and acquired profitable, financially viable businesses and achieving sales revenue targets by enhancing the organization’s industry readiness.
• Envisaged strategic and operational plans, optimized sales initiatives to achieve business goals by fostering development of cutting edge technology, and enabling change management initiatives.
• Managed engagement teams, set deliverables and evaluated sales community contacts. Led performance management initiatives, built sustainable partnerships and steered all efforts towards a cost efficient, segment-focused operation.
• Evaluated overall results of plans in terms of turnover, profit and share of marketing volume in addition to planning for the future.


Other Professional Experience;
• 1998-1999: Managing Director, RISO Printing Machines Hamburg, Tokyo
• 1995-1998:Director Competence Center digital pre-press-Heidelberger Druckmaschinen AG, International Locations.
• 1988-1995: Digital Equipment Corp. (DEC), Hamburg, Munich.
-Area Manager Digital Assisted Services - Germany, Austria and Switzerland
-Head of Consultancy North Germany
-Team leader Sales Personal-Computer
-ULTRIX (UNIX) Sales Engineer
• 1984-1988: Pre-Sales Engineer UNIX Systems & Working Student -NCR GmbH, Hamburg, Frankfurt