Regional IT Manager
AXA Insurance Gulf
Total years of experience :24 years, 2 Months
Managed design, implementation and maintenance of the Data Center and DR facility for AXA Insurance Gulf and KSA
•Managed project such as Datacenter implementation & migration, VOIP Implementation, Contact center implementation, BCP site implementation, MPLS link consolidation, Videoconferencing
•Vendor Management: Major vendors HPe, DELL, Microsoft, Oracle, Cisco, Citrix, Symantec and their respective channel partners
•Advised businesses and executive staff on leading IT strategies, benefits, and solutions, leveraging emerging technologies to enhance operations and reduce cost structures. Reduced travel & telecom expense by the implementation of SIP and VOIP technology.
•Efficiently managed Implementation of Global MPLS network connectivity and maintenance for 14 branch offices and 4 International branches.
•Managed server consolidation including virtualization deployment in conjunction with Citrix and VMware implementation, achieving 60% annual savings.
•Archived a cost saving of around 75 % annual in Short messaging system (SMS) by collaborating with regional ISP’s
•Recognized for expertise in coordination & cost cutting, vendor and suppliers administration and governance, change management, data conversions and upgrades, troubleshooting and testing, quality client service and support, training, vendor relations and end-user support.
•Orchestrated IT implementation for new campus build-out encompassing 4 buildings, up to 300 staff members and a data center without a downtime.
reporting to Regional Head of Service delivery, tasked with transforming IT into a strategic business partner, collaborating closely with Regional Heads. Promoted technology utilization and efficiency and introduce roadmaps, governance standards, and best practices
•Snapshots of Highlighted Projects
•Lead Role in implementing Contact center in Gulf & KSA
•WAN Link (MPLS) optimization and consolidation with significant cost reduction.
•Region wise Backup policy and media vaulting as per the regulatory requirement.
•On Premise DR Datacenter Designing
•AVAYA VOIP solution implementation
•Virtualization to reduce the hardware footprint
Snapshots of Highlighted Projects
•Lead Role in implementing Contact center in Gulf & KSA
•WAN Link (MPLS) optimization and consolidation with significant cost reduction.
•Region wise Backup policy and media vaulting as per the regulatory requirement.
•On Premise DR Datacenter Designing
•AVAYA VOIP solution implementation
•Virtualization to reduce the hardware footprint
Helm the execute all IT project activities, including in the areas of infrastructure and applications, managed services, hardware, and software.
•Perform annual budget planning and reporting to Head of IT Budget controller. Control more than 70% of CAPEX and 40% of OPEX
•Accountable for 3 Data-Centers in two countries and over 14 small to mid-sized technical rooms globally
•IT disaster recovery, capacity planning, and infrastructure project management, as well as serve as Infrastructure Liaison to Project Management Office and Development
•Defined strategic plan to address the system issues, End-Of-Life OS & hardware issues including core LAN upgrade, SAN & server refresh, and Wi-Fi refresh
•Paved the way for continuous seamless business expansion by orchestrating the transitioning of production data centers into regional colocation facilities
•Successfully lead efforts to virtualize serves and reduced overall footprint by 80% and reduced the hardware footprint by 20%.
•Implemented centralized contact center, SLA and IT operation based on ITIL framework
Platform & Infrastructure Engineer 2006 - 2014
2 direct reports | Improvements in Infrastructure, Cost Controls and Team Morale
courses: Tele-Communication) •Microsoft Certified Professional (MCP) •Microsoft Certified System Engineer (MCSE) •Certified Novell Administrator (CNA) •Cisco Certified Network Associate (CCNA) •Oracle Database Administrator 9i (Course Completed) •Certified Data Center Management professional (CDCMP) •Information Technology Infrastructure Library (ITIL)