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Jeremy Manalo, IT Support Engineer / IT Administrator

Jeremy Manalo

IT Support Engineer / IT Administrator·Al Habtoor Stfa Soil Group LLC / HSSG Foundation Contracting LLC

United Arab Emirates

Bachelor's degree, Network Administration

Work experience

Total years of experience: 19 years, 8 months

IT Support Engineer / IT Administrator

October 2006 - Present

Al Habtoor Stfa Soil Group LLC / HSSG Foundation Contracting LLC

Dubai, United Arab Emirates

October 2006 - Present

• Managing a network comprising of Sonicwall NSA 2600, Cisco UC540w (VoIP), Cisco Switches and windows operating systems.
• Installation and administration of Microsoft technologies/platforms including Microsoft Windows 7, 8, 10 and 2003/2008/2012 R2 server, Microsoft office, office 365, SQL server 2008/2012 R2, and other Microsoft application.
• Administration of DNS, DHCP and Active Directory, create and delete users, setting user security practices and policies.
• Management of the daily/weekly server data backup and retrieval scheme.
• Managing the Network Attached Storage(Buffalo-Terastation & Netgear-ReadyNas)
• Implementation of RAID technology (0, 1, and 5) for servers and storage devices.
• Installation and configuring printer server, MFP Printer/Scanner, network printer, plotter and other imaging devices.
• Software configuration and support on Design software such as (CSICOL8.3 \REWARD2.7 \GEAR2003 \Plaxis 2D and 3D \ADSEC 8.2 \WALLAP 5.03 \TRENCH, Autodesk software and Primavera 8.3 Project Management, for network use and connectivity.
• Installation and configuration of ERP software (Frontline (Horizon), Gallant Job Posting, TigerPlus(LOGO), for network use and connectivity.
• Video Conferencing Support (GoToMeeting Citrix, WebEx and Skype for Business).
• VPN connectivity (site to site) from head office to branch offices and users.
• Create and provide Biometric and card access for time attendance.
• Create and configure outlook email accounts (pop3 and imap).
• Troubleshoot and repair desktop and laptop/notebook hardware and software.
• Support and assist mobile/smartphone users on hardware and apps query.
• Installation, administration and management of antivirus/firewall suites
• Website maintenance (updating and editing the image and text content).
• Configuration of FTP sites and accounts
• Coordinate to ISP provider whenever the internet, mobile accounts or communication lines is down and when needed
• Provide assistance to all members of staff with regards to any IT related issue when requested
• Provide the necessary report for work orders in Head office and all Project Sites.
Company industry:
General Engineering Consultancy
Job role:
Administration

Education

University of Baguio Philippines

March 2005

March 2005

Bachelor's degree, Network Administration

Philippines

Bayt.com tests

Computer Skills Test

Technology

Skills

Windows 7
Expert
Windows 7
Expert
Windows Server 2003
Expert
Windows Server 2003
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Windows Server 2008
Expert
Windows Server 2008
Expert
Windows XP Professional
Expert
Windows XP Professional
Expert
Server Administration
Intermediate
Server Administration
Intermediate
• Installation and Troubleshooting on Cisco UC540w and NEC (Nice32, Aspila Topaz) PABX/Tel system
Expert
• Installation and Troubleshooting on Cisco UC540w and NEC (Nice32, Aspila Topaz) PABX/Tel system
Expert
Administrating a network comprising of Sonicwall NSA 2600, Cisco UC540w for voice, Cisco Switches
Expert
Administrating a network comprising of Sonicwall NSA 2600, Cisco UC540w for voice, Cisco Switches
Expert
VPN Connectivity from HO to branch offices and users
Expert
VPN Connectivity from HO to branch offices and users
Expert
Windows 7
Expert
Windows 7
Expert
Windows Server 2003
Expert
Windows Server 2003
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Windows Server 2008
Expert
Windows Server 2008
Expert
Windows XP Professional
Expert
Windows XP Professional
Expert

Languages

English

Intermediate

Tagalog

Expert

Training and Certifications

Training
Microsoft Certified System Engineer (Server 2003)
Zabeel Institute of Management and Technology, Dubai UAE
Sep 2008
Integrated Management System, Internal Auditor Course
Aspire Middle East Training Institute, Abu Dhabi UAE
Mar 2014
Primavera P6 8.3 Basic and Advance course
CMCS - Collaboration, Management Control Solution, Dubai UAE
Dec 2013
Cisco Certified Network Associate Training
Sanisoft Information Technologies, Dubai UAE
May 2009
Microsoft Certified System Engineer Course (Server 2012 R2)
Learners Point Institute, Dubai UAE
May 2014

Hobbies and interests

Playing Guitar, Playing Basketball and Volley Ball