IT Network and Support Engineer
Emirates National Group
Total years of experience :17 years, 7 Months
Over all In-charge in handling IT Focal Point Admin and Team Lead for Technical Support and Network Support for wide range group of company: Emirates Taxi, Fast Rent a Car, Fast Limousine, Fast Service Center in Northern Emirates, Abu Dhabi & Al Ain across UAE.
Managed and Administer ORBITS & ORION Oracle 12c ERP Application & Database System by ETA Infotech & 3i InfoTech (Finance, Taxi & Workshop, HR & Payroll System), Q Forms (PRO System), TAACS (HR System), CERT Taxi Dispatch System, E Trans, LES, Data Mining IBM Cognos, Trans Portal (ITC System).
Provided end-user system applications evaluation, recommendation, and implementation and fulfilled the attainment of various major IT projects for development.
Performed workstation software installations, system deployment, system configurations, system management of all program applications.
IT representative and coordinator for Government Sector (Integrated Transport Center) IT System & Hardware requirements and IT implementation, IT requirement, IT training and Seminar to each Franchisee Company.
Performed computer hardware, software, application and desktop support.
Performed computer system, software update, and various computer hardware upgrades.
Performed installations and configurations of different computer hardware equipment’s - scanners, fax, avaya ip phones, passbook printers, LaserJet desk jet and dot matrix printers, audio & video equipment’s, UPS installations, and various network equipment’s.
Performed, secured and maintained daily Oracle database backup for ERP App (Orbits, Q Form, TAACS, CERT), company files backup, e mail backup, client workstation file and system backup, files transfer and system integration and migration.
Escalated IT issues, concern and service request were all problems are ensure resolved with high quality and proper time management.
Managed Etisalat accounts for a new or old telephone line, mobile, fax, ISDN, internet lines requirements.
Managed company email address, web hosting, domain that we required and maintained the list of information such as username and password for each account.
Managed IT Security firewall, Norton Corporate Internet Security Edition Antivirus Server.
Maintained network information such as cisco router configuration, IP addresses settings, VPN line settings, Modems, Wireless Wi-Fi Access settings.
Operate, troubleshoots, install, assemble, configured, maintained & repair computer, server, mobile, laptop, printer, hardware and software.
Attended and resolved all the technical problems with the end user by phone, remote connection and on site visit inspection regularly.
Set up network connections - Local Area Network (LAN) infrastructure, design and architecture, cabling, installation and configuration (voice, data, electrical) and various network equipment’s (Switch, Router, Modem, Wifi, Access Point, PoE, Fiber Optic, Patch Panel, IT Cabinet Network)
Recommend and approved new purchase of computers/parts for replacement and upgrade.
Supervised network testing and commissioning for the new branch/office.
Provide IT Equipment and Software Assets Inventory Management System.
IT System Administrator of ORION with POS ERP System - Oracle 10g Database applications.
Managed over all IT System Operations and Maintenance in the entire assigned business units.
Managed Windows Server 2008 and Windows Server 2003 R2 Active Directory.
Managed Local Area Network and Wide Area Network Environment using Cisco Routers, Linksys Broadband Router, D-link ADSL+2 Routers, HP and 3-Com Switches.
Managed Company Domains, Websites, Web Hosting and E mail Hosting.
Managed Company Internet Accounts, Telephone Accounts and E mail Accounts.
Managed Client System and Software Application user rights, access and limitation.
Performed IT Network Design, Network Infrastructure and Network Implementation.
Performed Telephone Line cabling, block wiring, structure design, installation and configurations.
Performed CCTV Camera Installations, DVR Recording Installations and Security Alarm System.
Performed and Maintained IT Security in terms of data protection thru firewall security, control system and network security, anti-virus security, disaster and recovery program.
Successfully implemented ERP System with POS (ORION by 3i Infotech), Retail and Whole Sale, Stock Inventory, Finance and Accounting Module to all branches of Golden Motor Telecom.
Successfully implemented Major I.T. Operations Network Infrastructure, PABX Telephone System upgrades, CCTV and Security Alarm installation and configuration to all Bin Masoud Group of Companies.
Successfully implemented Wide System and Hardware Upgrade to all Branch Terminal Server and End User Workstation across MBMG branches in UAE.
Successfully Implemented new technology in Software Servicing Tools for Mobile Flashing and Update Tool for TeleCare Mobile Phone Service Center in UAE.
Supervised, trained and handled IT application support staff.
Provided IT application support in banking system at Banco De Oro Universal Bank Inc. in all assigned business unit.
Provided end-user a high level of IT technical assistance via remote desktop and onsite servicing within the service level agreement.
Coordinated end-user request to IT Operations Service Desk, System Administration, Network Administration, Application Admin and Development, Server Admin, Branch Admin, Host Admin, Technical Support, and IT Developer
Strictly followed company standard procedures and corporate values.
Successfully implemented Banco De Oro Universal Bank Inc. and Equitable PCI Bank - Information Technology Bank System merging, conversion and system consolidation in regional branches all over the Philippines.
Successfully implemented wide bank system upgrade like Lotus Notes, ICBS AS400, Fiserv Alliant, Misys OPICS Plus, Open System, Linux, Oracle, Sun Solaris, UNIX, and Internal Web Based Application in all assigned business unit. .
Actively participated in various promotions to production Bank Software Application for system business development.
Conducted Major IT Operations Project - Branch Office Relocations - IT Equipments.
Conducted Trainings and Seminars in different Bank Software Applications to End user.
Competently provided in house IT Computer Technical Support both hardware and software for northern regional offices in Uni Lab Company of the Philippines.
Performed computer operating system upgrades, software updates, security patches, and computer hardware upgrades.
Assembled and disassembled computer, network parts and peripherals.
Troubleshoot and repaired computer, laptop and other IT peripherals in both hardware and software for field personnel across the region.
Configured Global Positioning Radar System (GPRS) connections to their mobile Personal Digital Assistance (PDA)
Performed various computer hardware set up of equipments during seminar, training, meetings.
Supported all kinds of Windows based Application and Operating Systems such as Windows Server, Vista, Me, XP, 2000, 98, NT, Microsoft Office, Visio, Norton Antivirus, various programs utilities and licensed software applications.
Supported the attainment of the “One Stop Shop” SAP Application project implementation, deployment installation, and configuration into their mobile Personal Digital Assistance (PDA), laptops and desktop computers for all Professional Sales Representative (PSR) and employee staff across regional branches, where in also I demonstrate and provided trainings, technical assistance for their new software application program.
Graduated Top 10 Academic Scholar and Awarded Best in Feasibility Study.
