Insurance Officer
Al Nabooda Insurance Brokers
Total years of experience :14 years, 5 Months
• Handling day-to-day policy issuance of clients in a professional manner through Telephone, Email or face to face, ensuring issuance of policies without any errors.
• Gathering and assessing background information before issuance of the policies.
• Assuring strict compliance of tariff rates & loadings as per the pre-approved quotations.
• Liaising with Insurance Companies Relationship managers & Motor Underwriters.
• Negotiating terms with policyholders on behalf of the Insurance Companies pertaining to certain conditions in a policy.
• Ensuring that premiums are competitive and business is booked on a regular basis.
• Specifying conditions on different types of policies.
• Reply to General Information requested with accurate information.
• Receiving / Calling customers for renewal / Customer related enquiries
SHOWROOM EXPERIENCE:
• Achieved the set target of 75% and above Retention on a monthly basis.
• Calling (Inbound & Outbound) and coordinating with the renewal customer on daily basis.
• Managing the Porsche Showroom with regards to provide quotations for new and existing customers.
• Handled the AUDI/VW/ PORSCHE showroom’s insurance desk.
• Assisting for the cancellation and the refunds.
• Coordinating, collecting and analyzing regular feedback from customers and based on that, providing reports to the management.
• Giving new quotes to the sales consultant for their vehicles.
• Assisting customers with insuring vehicles with insurance companies.
• The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.
• Servicing inbound and outbound calls with the objective to collect on delinquent accounts.
• Resolve customer delinquency, process customer refunds, review and approve account adjustments to resolve client discrepancies.
• Responsible for monitoring and maintaining assigned accounts.
• Identified, initiated, and facilitated resolution of customer issues.
• Accountable for reducing delinquency on assigned accounts.
• SPOC for high figure settlement requests.
• Negotiated to collect balance in full or best possible arrangements for consumer.
• Review and approve small balance write off.
• Classified overdue accounts for efficient collections.
Completed My graduation from St. Mary's Centenary Degree College.