Jerome Pucan

Manage the daily operations of telecommunication works in the company’s different locations, ensuring that the operations function smoothly and required services are delivered on time.
Provides ideas and implementation suggestion for policies, particularly telecommunication related in which it will be beneficial for both the company and its employees.
Receive the monthly invoices from telecom service providers, analyse the usage of each account for any abnormalities or possible dispute cases, and advise Finance Department of the final payment to be made against all company telecommunication accounts.
Provide Finance Department with list of new and ceased telecommunication accounts from Service Providers on a monthly basis to ensure that the outstanding balances against each account is settled promptly.
Monitor the usage and payment of company-provided staff telecommunication accounts, extending the service from obtaining the breakdown of cost, analysis of the bills and separation of official and personal usage of each account.
Analyse and review requests received according to the specific requirement and initiate applications to the corresponding service provider.
Coordinate with service providers for telecommunication works (i.e. new installations, material requisitions, and additional services on existing services).
Maintain and regularly update the completed records pertaining to the Telecommunication Services of the company, which includes extension nos., data lines, fax lines, fire alarm lines, hotlines, direct lines, leased lines, domain names, residence lines, internet accounts, Blackberry devices, post-paid mobile phone users, prepaid mobile phone users, and equipment requisitions.
To monitor the progress and follow-up on daily applications/installations being carried out across the group.
To provide professional assistance to staff and perform related work as required.

 Assists the Telecommunications Manager in the section’s daily operations to ensure that the operations function smoothly and for additional information on selected applications.
 Analyse and review requests received according to the specific requirement prior to forwarding the requests to the Telecommunications Manager for further advice/approvals.
 To initiate applications and coordinate with service providers for telecommunication works (i.e. new installations, material requisitions, additional services on existing services).
 Analyze and prepare for payment the monthly telecommunication invoices from service providers to selected departments before forwarding to Finance department.
 Maintain and regularly update the completed records pertaining to the Telecommunication Services of the Dubai World Group, which includes extension nos., data lines, fax lines, fire alarm lines, hotlines, direct lines, telex nos., leased lines, domain names, residence lines, internet accounts, Blackberry devices, post-paid mobile phone users, prepaid mobile phone users, and equipment requisitions.
 To monitor the progress and follow-up on daily applications/installations being carried out across the group.
 To provide professional assistance to staff and perform related work as required.
 Coordinate with the section’s Helpdesk Agents for the early rectification and/or attend to minor maintenance problems if required.

Oversees and ensures that the office daily operations of the Section are effectively carried out.
Liaises and coordinates with telecommunication service providers and also with the concerned departments by preparing and sending necessary applications according to the specific needs of the requesting department such as: new telephone, fax, data, mobile lines; disconnection of communication lines; domain names registration, maintenance of existing Group communication lines and shifting of existing communication lines.
Coordinates with service providers for the acquisition of new communication devices (fax machines, Blackberries, mobile phones and accessories, SIM cards).
Maintains and updates a record of the details of extension nos., data lines, fax lines, fire alarm lines, hotlines, direct lines, telex nos., leased lines, domain names, residence lines, internet accounts, Blackberry devices, post-paid and prepaid mobile phone users, and equipment requisitions.
Prepares and sends an advice to various Finance departments of the Group monthly regarding the (1) new and ceased telephone accounts from all telecom service providers including (2) Blackberry usage charges.
Prepares the list of berth telephones that were used in a particular month to be forwarded to the Head of Telecommunication for final review.
Assists and coordinates with the Helpdesk Agent for the early rectification of communication related problems and/or attend to minor maintenance problems if required.
Dispatches new Blackberry devices for configuration and coordinates with the IT Center to make sure that the devices are configured correctly.
Provides recommendations to inquiries related to Telecommunication requirements of requestors.

Assists the Sr. Telecomm. Supervisor in providing and maintaining telecommunication services to all Business Units under the Group, including the individual staff.
Coordinates with telecommunication service providers and to the concerned departments by preparing and sending necessary applications before forwarding to the Sr. Telecom supervisor for formal application.
Follows-up for the maintenance of existing Group communication lines and shifting of existing communication lines with the concerned service provider.
Prepare the necessary Material Requisition Application for the procurement of telecommunication related items and coordinate for the items’ collection and dispatch.
Coordinates with service providers for the acquisition of new communication instruments (fax machines, Blackberries, mobile phones, SIM cards).
Contributes, maintains and update records of the details of extension nos., data lines, fax lines, fire alarm lines, hotlines, direct lines, telex nos., leased lines, domain names, residence lines, internet accounts, post-paid mobile phone users, prepaid mobile phone users, and equipment requisitions.
Arrange and files completed telecommunications applications, material requisitions, and other related documents for future reference.