Guest Relations Executive
Kennedy Property
Total years of experience :17 years, 7 Months
• Direct communication with guests before arrival to coordinate smooth check-in.
• Handling guest complaints and concerns in an efficient and timely manner.
• Coordinating the furnishing with the Landlords of new vacant properties according to the Department of Tourism & Commerce Marketing quality standard s.
• Maintaining a strict inventory of furniture items in the property and oversee the security de posit h and ling process.
• Taking responsibility for the cleanliness of all properties and adhering to housekeeping standards.
• Maintains up-to d ate information on arrivals, departures and apartment condition.
• Conducts regular property inspections to identify and address any maintenance or repair needs
• Prepares work orders after client’s agreed estimation cost of labor including spare parts and periodic testing (if necessary) for tan k repair.
• Generates invoices to all clients every end of the month.
• Communicates clients with their incoming chemical tanks whether it’s for cleaning or repair.
• Updates Tank Cleaning Certificates; uploads new Periodic Test Certificate in I-tank depot software and sending to clients via email.
• Assists managers in day-to-day coordination and management of business operational activities.
• Updates manually on cleaning certificate of food grade categorized tank of Stolt-Nielsen Limited.
• Send s photos of post-repair completion; on -hire & off-hire photos and report to Seaco.
• Coordinates clients on tanks gate passes through Dubai Trade PCFC
System.
• Receives goods at the warehouse from suppliers; ensures that items are well accounted as per the Delivery Note & PO.
• Identifies problems in the operation process and provides solutions in a timely manner.
• Sorts, organizes and stores inventory items in the proper location.
• Monitors and maintains current inventory levels; processes purchase orders as required; tracks order and investigate problems.
• Records purchases, maintains the database, performs a physical count of inventory and reconcile stock count to computer- generated reports.
• Maintains records on items issued to the respective departments; reports damage and or missing inventory to supervisors.
• Conducts inventory at the end of the month.
• Generates monthly report using SAGE software.
• Knowledgeable in I-tank Depot Software.
Accepts and processes cash and check deposits,
verify amounts and check the accuracy of the deposit slips
Processes withdrawal from account against foreign currencies
Buys/Sells foreign currencies
Updates the currency rate board on daily basis to display prevailing buying/selling foreign currency rates
Facilitates credit card cash advances
Meets customers, understand their needs and provide services related to Demand drafts, Telegraphic transfers, Returned outward Clearing.
Processes inter-account transfers with bank’s guidelines and procedures
Processes bills/cheques for collection(inward & outward), Posts Inward and Outward Clearing Cheques in Dirhams
Prints outward clearing summary
Balances currencies, coins and checks in cash drawer at the end of shifts
Provides politeness, courteousness, quick & error free service to all level of clients
Exposed to large volume of cash handling
Handles Foreign Currency, Remittances and other customer transactions as assigned by the Branch Manager
Buys/sells Foreign Currency
Facilitates Visa and MasterCard Cash Advances
Processes Western Union, Instant Cash both Sending and Receiving
Reports any anomalies such as Shortages/Overages to Superior immediately
Keeps records of customer interactions, processes customer accounts and file documents
Handles complaints, attends customer's inquiries, provides appropriate resolution and alternatives within the time limits and follow up to ensure resolution
Builds sustainable relationships of trust through open and interactive communication
Enters customer data in file in order to facilitate the job and have quick access for the customer database
Receives cash payment and balances cash at the end of the day
Makes inquiries for remittance forwarded, as per requirements
Follow up unfunded remittances, amendments, sending email to correspondent banks for verification.
Prints remittance daily report, remittance daily mail report and daily remittance sending messages
Attends the customer inquiries as per the need and requirements
Attends to the customer requirements in making Demand Drafts, Telex Transfer etc.
Develops positive relationship with culturally diversified customers
Responsible for the preparation and proper recording of transactions, and the maintenance of accounting records
Responsible for the review of the accuracy of computer generated reports, control maintenance and safekeeping of documents affecting inputs to CASA system
Accepts and processes cash and cheque deposits and withdrawals
Entertains client's inquiries on balances, deposits and passbook updates
Serves as liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems
Responsible for the encoding of inter-branch requisitions and reconciliations