Jerwin Santiago

Managing shop and retail sales from 2014 to present. Promote a positive image of the business at all times by providing a professional and friendly service to clients, colleagues and visitors. Meet with clients specifically on call service, General promotion of the products. Work with vendors and clients concerning price and availability of the products. Keep track of special orders, damaged and out of stock products. Handling customer's complaints and resolve problems. Ensuring the quality of floor arrangement to avoid damages. Responsible for monthly reporting. Carrying out all the responsibilities at work place including safety. Identified, priced and stored merchandise. Order processing, checking deliveries and restocking shelves. Working in a retail environment providing exceptional customer service and demonstrating product knowledge to maximize sales.

Ø Responsible for providing quality service to Cardholders Metrobank and PS Bank Branches and clients, by ensuring timely and accurate resolution of card sales, service inquiries, request, concerns made via call, email other correspondences.
Ø Preparing for customer inquiries by studying products, services, arnd customer service processes.
Ø Responding to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
Ø Recording customer inquiries by documenting inquiry and response in customers' accounts.
Ø Improving quality service by recommending improved processes; identifying new product and service applications. Ø Updating job knowledge by participating in educational opportunities. Ø Accomplished customer service excellence and organization mission by completing related task as required.