Office Administrator
Harbor Real Estate
Total years of experience :13 years, 1 Months
Highlights
• Update upcoming available units from AMLAK PSJC portfolio and coordinate with property consultants for CRM listing and ensuring the quality of property descriptions.
•.Taking charge of Dubizzle and Property Finder refreshes making notes on priority units to be advertised and arrange viewings with clients if necessary.
• Receiving leads online or over the phone and assigning them to respective property consultants, answering website chat and provides assistance on property related concerns.
• Take survey of weekly leads and submit leads report regularly, interpret property market to improve listings and generate inquiries.
Key Responsibilities
• Manage front desk, greet visitors, answer and route incoming calls, and manage office systems, mail sorting, courier services and travel bookings.
• Maintain positive tenant relations through prompt, courteous responses to tenant, landlord or clients requests.
• Welcomes on-site visitors and determines nature of business and announces visitors to appropriate personnel, prepare conference rooms.
ROS Invest was created to connect Investor's desires with wide opportunities of the Real Estate market of the United Arab Emirates, by creating the most favourable conditions for attracting the clients and ensuring each transaction is legally correct and clear for the customers.
Designation Chronology
• March 2014 - Present, Property Manager & Booking Administrator
• October 2013 - March 2014, Receptionist
Highlights
• Improved occupancy rates of properties by timely listing on websites and posted advertisements in real estate guides; designed marketing campaigns to promote properties and service offerings of the company.
• Enhanced property revenue by exploring opportunities for price revisions, studied market trends and made strong recommendations to the management.
Key Responsibilities as Property Manager & Booking Administrator
Sales & Marketing
• Identify market gaps, contact potential clients, plan and organize appropriate marketing programs for target clients and enhance the number of eligible leads.
• Carry out market survey, forecast occupancy rates and identify opportunities and strategies to boost property revenue.
• Study competitor activities, supply demand scenario, market prices, and determine room rates based on the company’s selling strategy and plans.
Advertising
• Advertise properties of clients in websites, through social media and in real estate guides to attract potential customers and create demand by highlighting positive features of the properties.
• Develop content for advertisements in holiday home websites Holiday Lettings, Homeaway.uk, Homeaway.com, Flip key, Agoda, Booking.com, Travel Mob, Airbnb, and Rentals United.
• Refresh and update listings of short-term rental properties regularly on the online portal - Dubizzle to ensure that latest information is available to users.
Administration
• Attend to daily correspondence by responding to enquiries from interested clients and making reservations for confirmed bookings in the system.
• Enter new reservations made by the clients in the system and maintain records systematically in the order of date of arrival and departure.
• Issue letters of confirmation, arrange processing of booking cancellations and modification requests and update the records in the system.
• Update Baza and Ciirus systems as well as the property website calendars by updating details of availability based on reservations, cancellations, modifications and departures.
• Receive advance deposits, payments on reservations, update records and acknowledge payments made by customers.
• Meet the daily requirements for cleaning, maintenance, refurbishments, by coordinating with the Operations Manager to ensure high housekeeping standards.
• Arrange handover of apartments, activation of access cards, duplication of keys, processing of applications of parking cards, issue of no objection certificates for tenants and for property visits by potential customers.
• Interpret and implement the management policy on guaranteed reservations and no-shows, refurnishing of apartments, compensations, and terms and conditions after check-in / taking possession of the property.
Highlights
• Directed a team of 20, prepared the work allocation plan and allocated tasks to ensure efficiency in daily operations.
• Rationalized internal processes to improve performance and maintained congenial inter-departmental communication.
• Improved processing of external communication through systematic monitoring and planned administration.
Key Responsibilities
• Attended to all incoming and outgoing telephone calls and connected calls to appropriate personnel in different departments.
• Supervised the work of the office staff and ensured that they carried out all assigned tasks in time and maintained discipline and cleanliness in the office premises.
• Prepared drafts of all outgoing correspondence and reports, and secured approval from Managers before release and circulation.
• As company representative, graciously received company guests and directed them to relevant departments / meeting rooms / conference halls after necessary verification.
• Arranged company accommodation and travel facility for corporate visitors and planned guided visits to various ongoing projects / properties across the region.
• Received documents and parcels from courier companies, entered details of incoming communication, forwarded packages to appropriate personnel; arranged for despatch of letters and parcels through company’s approved courier services.
• Scanned and forwarded incoming emails promptly and notified internal departments and officials as required for further action.
• Maintained Dubizzle site account for realtors and posted Dubizzle advertisements to facilitate promotion and occupancy of short-term rental properties.
• Checked details of listings of properties, facilitated online activation and managed Property Finder account for brokers.
• Carried out data entry tasks, recorded details of newly acquired customer contacts, coordinated with the sales team to arrange meetings and approached potential customers to present company’s services.
• Ensured accurate data entry in the CRM system to enable information availability to sales, customer service and administration departments.
Founded in Dubai, the year 1973, Al Ghurair International Exchange was among the first few in the money exchange market. A Part of Abdullah Al Ghurair Group of companies, it continues to be an active member of the exchange house industry, offers numerous services with competitive rates at premium locations in the country.
Highlights
• Investigated money laundering cases, enforced AML guidelines and submitted confidential reports to the top management.
• Effectively reduced customer complaints by streamlining internal processes after detailed root cause analysis.
Key Responsibilities
Operations
• Arranged international telegraphic transfers by different modes, viz. online money transfers, telex transfers and conventional transfers.
• Remitted funds by using Western Union, Instant Cash, Express Money, and EZ Cash as per customer’s specific requirements and preferences.
• Processed applications to open new accounts, issued statement of accounts on receipt of customer requests, reopened dormant accounts, and updated customer details as required.
• Provided foreign exchange to customers at the existing exchange rates, ensured compliance with statutory guidelines and completed necessary paperwork.
• Undertook daily cash verification at the time of opening and closing and prepared daily balancing report.
Customer Relations
• Provided guidance and help to customers in filling up appropriate application forms for remittance of funds by different modes of transfers.
• Conducted investigations to examine level of compliance with statutory norms and management guidelines, scrutinized cases of process violation and submitted findings to the management.
• Registered customer complaints, made inquiries to determine the root causes and resolved the issues to ensure full satisfaction of the customer.
Accounting
• Prepared accurate daily and weekly cash reports with details of cash receipts and payments for accounting purposes.
• Maintained accurate and up-to-date accounting records by posting all entries in Symex, the accounting software used by the company.
Key Responsibilities
• Consolidated periodic stationery requirements of the office, and procured office stationery and supplies at approved prices from enlisted vendors.
• Tracked and controlled department-wise expenditure to ensure adherence to the approved budget.
• Arranged domestic and international air, rail, road transportation bookings and hotel reservations, as per specific requirements at competitive rates.
• Ensured daily housekeeping in reception and adjacent areas, lounge, mini museum, conference and meeting rooms to maintain healthy and safe workplace environment and to enhance the company’s image.
• Planned and organized events such as sports competition, country fairs, charity pageants, government sponsored promotion symposiums, seminars, workshops, conferences, meetings.
• Scheduled and organized board and committee meetings, as per the directives of the management, prepared and circulated agenda and minutes of the meeting to participants.
• Coordinated the activities of information technology, disaster and risk management and treasury departments for smooth functioning by resolving issues and escalating them, if required, to secure management support.
• Acted as a guide for the visitors, as and when required, by taking them around tourist destinations, as per schedule and shared history and significant events of the region.
Winner of Pillar Newsletter Scholarship
PROFESSIONAL DEVELOPMENT TRAINING • Coursework in Human Resources Management : Parker Administrative Training, Dubai • April 2013 : Western Union Frontline Associates Training, UAE • September 2012 : Western Union Operations and Compliance Training, UAE • Basic Life Support and First Aid Training: Red Cross CERTIFICATIONS • March 2009 : Licensed Caregiver, Philippines SEMINARS & WORKSHOPS • June 2012 : Anti-Money Laundering Training and Seminar, UAE