Jeshell Alisha Suares

« Implementing and troubleshooting solutions: SMB. Next Gen Firewalls, Sandboxing, Endpoint and email security
*Troubleshooting problems associated to network, security products and related technical issues in customer environments, coordinating with vendors on escalated cases, implementing fixes and following the prescribed change management processes « Build. support and maintain the endpoint management environments including operational. security. and compliant device configurations supporting Windows, MacOS, Linux operating systems « Install and manage appropriate desktop and server protection endpoint packages based on system specification and software compatibility « Responsible for the successful delivery of projects that improve the security. reliability. compliance of systems while providing an smooth end user experience « Partner across the organization to identify, evaluate, and resolve issues related to the client-computing environment and technology solutions
*Knowledge and experience with testing. evaluation. deployment, release management. and endpoint imaging utilizing best practices and industry standards for computer distribution + Provide technical direction to the Service Desk team to solve problems that require an increased level of troubleshooting discipline. technology acumen, and creativity.
*Write and maintain system documentation, including technical specifications, procedures, and definitions for the technical standards to be implemented «+ Worked on and implemented projects including SMS, firewall migrations, upgrades etc with zero downtime «Assessing the firewall configuration, ensuring both Security and functionality including VPN and cluster environments