Jessica Mae Sappayani

• Oversee daily restaurant operations, ensuring seamless service and exceptional guest satisfaction.
• Train and inspire team members to uphold high service standards, fostering a positive work environment.
• Address guest inquiries and resolve complaints with professionalism and efficiency, enhancing the overall dining experience.
• Collaborate with kitchen and front-of-house staff to guarantee timely food and beverage delivery.
• Evaluate staff performance and optimize shift scheduling for operational efficiency.
• Uphold hygiene, safety, and company policies to maintain a safe and welcoming atmosphere.
• Transitioning skills in guest relations and team coordination to excel as a Restaurant Hostess and Office Assistant.

• Promoted from Food and Beverage Associate to Hostess and Supervisor in just 2 years, showcasing strong leadership abilities
• Delivered exceptional guest service, enhancing the dining experience and fostering customer loyalty
• Managed front-of-house operations, ensuring seamless coordination between staff and guests
• Supervised team performance, driving efficiency and maintaining high service standards
• Effectively resolved customer concerns, contributing to a positive atmosphere and repeat business
• Assisted in inventory control and staff training, leading to improved operational efficiency and sales growth
• Developed strong communication skills, essential for the role of Restaurant Hostess and Office Assistant/Receptionist

• Supervise daily restaurant operations, ensuring smooth service and high guest
satisfaction
• Lead, train, and motivate team members to maintain excellent service
standards
• Handle guest inquiries and resolve complaints efficiently and professionally
• Coordinate with kitchen and front-of-house staffto ensure timely food and
beverage service
• Monitor staffperformance and manage shift scheduling
• Ensure compliance with hygiene, safety, and company policies
• Oversee opening and closing procedures, ensuring operational readiness
• Manage inventory levels, control stock, and minimize waste
• Support sales initiatives by upselling menu items and promoting offers
• Maintain cleanliness and organization ofthe dining area at all times

• Promoted from Food and Beverage Associate to Hostess and then Supervisor
within 2 years
• Delivered excellent guest service and managed front-of-house operations
• Supervised team performance, ensuring smooth daily operations
• Handled customer concerns and maintained high service standards
• Assisted in inventory control, stafftraining, and sales improvement