Sales Associate
Velvet by A.N.J@360 mall
مجموع سنوات الخبرة :14 years, 0 أشهر
- is a Luxury kuwaiti designer brand base in kuwait especialized for evening abaya and occasional abayas.
-Shop incharge
-Providing exceptional customer service and care
-Taking sizes for new order and doing alterations as well.
-Receiving merchandize, pricing and displaying the products in an appealing and fashionable manner
-Dealing with customer complaints
-Reporting directly to CEO regarding shop sales, ordering stocks, maintenance, shop visual merchandize, and inventory reports .
*Working in Harvey Nichols but unfortunately contract was terminated due to Covid-19 Pandemic Crisis.
>Selling and promoting perfume brand Acqua dell Elba and Mia make up brand
>Assess customers' needs and provide information and assistance on product services and features.
>Drive sales with product knowledge and market-driven enthusiasm.
>Cross-sell merchandise and services.
>Stablish trust relationship with customers.
>Multi-tasking and Team working.
(A unique beauty supply of cosmetics, skin care and hair care. ANASTASIA BEVERLY HILLS, LIME CRIME, Dr. LANCER, SARAH CHAPMAN, MALIN&GOETZ are some of top brands.)
-Responsible for delivering an exciting and unique service to all current and potential customers and ensuring customer is always priority.
-Achieving target sales set by manager through making connections w/ customers, demonstrating products and booking appointments.
-Performing make overs, suggesting products, explaining how products work and demonstrating how to use the products and sell customers as many as possible.
-Build a loyal personal client base by constantly acquiring new customers, developing existing clients and retaining loyal clients.
-Perform various duties like sending emails, receiving merchandize, visual merchandising, inventory works, pricing, ordering stocks, preparing online orders, gift wrapping, calling and booking appointments.
-Ability to work under pressure with minimal supervision of managers and handle customer complaints professionally and efficiently.
-Acknowledge customers in friendly and helpful manner
-Deliver excellent customer service and driving sales
-Cultivate loyal customers
-Promote and Sell cosmetic products according to customer service techniques and professional selling
skills
-Determine and Identify customers needs based on personal features, skin types and conditions and other customer preference related factors and knows the best products for them
-Achieving target sales goals
-Explain and demonstrate the use of product through actual application or performs makeovers
-Offer extensive beauty and cosmetic information and assist them in choosing the right product
-Build cuatomer relations through follow up calls, and recruit new customers
-Ordering new products;Arrange stock shelves and manage inventory
> Worked in Luxury Monobrands like Chloè Boutique, ALEXANDER MCQUEEN Boutique,
ALBERTA FERRETI Boutique, BALENCIAGA Boutique, ALaia Boutique, DRIES VAN NOTEN Boutique, MARC JACOBS Boutique and Al-Ostoura Evening Outlet at Thuraya Mall Salmiya.
>Excellent Sales Ability and Strong Communication Skills.
>Strong ability in Achieving sales target
>Calling customers to inform about latest collections, styles,
and make some appointment and building productive trust relationship with customers.
>Responsible for managing the shop and maintaining Visual Merchandise in High Standards with minimal supervision of management.
>Knowledgeable in Computer system
like MsWord, Power Point and Excel and Cashiering
>Responsible for Administrative task like doing inventory works, answering phone calls, sending emails, request orders, and closing reports.
>Friendly and Energetic with customer service focus.
>Unique Ability to multi-task, prioritize and manage time effectively and Flexible in any Work type.
>Responsible for greeting guest coming in and out of the restaurant
>Taking the order properly and correctly punch through POS to avoid any cancelation of order.
>Promotes suggestive selling.
Food Laboratory works, processing,Experiment,Quality Control