Sr. Network Engineer
NTTData (Dell) Services
Total years of experience :29 years, 11 Months
Contracts work MedStar Medical Hospital Group
• Designed, implemented and maintained more complex LAN, WAN in accordance with specified requirements to ITEL standards.
• Designed, implemented and maintained more complex Wireless Network
• Installation, configuration, management, troubleshooting & problem resolution of Cisco Networks, IP, and networks.
• Identification of maintenance of complex data, voice and video network hardware and systems network faults using network management tools.
• Third level troubleshooting/resolution of customer tickets for large scale NBG Enterprise networks, including EIGRP, IGRP, OSPF, BGP, MPLS, DNS.
• Provided support to Tier I, & II engineers when problems were escalated.
• Worked with Project teams in high-level IP backbone design, management, configuration and support.
• Provided technical guidance to the support staff to ensure that the standards are followed.
• Management tools utilized were SolarWinds, Cisco Prime, Identity Services Engine (ISE).
• Performed activities in coordination with other internal support groups such as Information Assurance, Security, TACACS, LAN, WAN, Hardware, DNS, Exchange, Remote Access, Systems Admin and Web to facilitate resolution of customer related issues.
• Generated reports and provided status updates on all assigned tasks.
• Responsible for the proper support ticket escalation, network design and implementation,
• Project Management of large scale Network Designs and Wireless Network to include Standards for Network Infrastructure
• Manage Tier I and Tier II support Staff.
Contracts work U.S. General Services Administration (GSA)
•Designed, implemented and maintained more complex LAN, WAN in accordance with specified requirements.
•Installation, configuration, management, troubleshooting & problem resolution of Cisco Networks, ASA Firewalls, IP, and networks.
•Identification of maintenance of complex data, voice or video network hardware and systems network faults using network management tools.
•Third level troubleshooting/resolution of customer tickets for large scale NBG Enterprise networks, including EIGRP, OSPF, BGP, DNS.
•Provided support to Tier I, & II engineers when problems were escalated.
•Worked with Project teams in high-level IP backbone design, management, configuration and support.
•Provided technical guidance to the support staff to ensure that the standards are followed.
•Management tools utilized were SolarWinds.
•Performed activities in coordination with other internal support groups such as Information Assurance, Security, TACACS, LAN, WAN, Hardware, DNS, Exchange, Remote Access, Systems Admin and Web to facilitate resolution of customer related issues.
•Generated reports and provided status updates on all assigned tasks.
•Responsible for network design and implementation, project management.
Army National Guard, Health and Human Services Contract in Rockville, MD (HHS), National Archives and Records Administration (NARA), Government Accountability Office (GAO).
•Installation, configuration, management, troubleshooting & problem resolution of Cisco Networks, ASA Firewalls, Check point firewalls, ATM, VTC, IP, and networks.
•Identification of maintenance of complex data, voice or video network hardware and systems network faults using network management tools.
•Third level troubleshooting/resolution of customer tickets for large scale NBG Enterprise networks, including EIGRP, OSPF, BGP, DNS, Exchange Mail & NT Domains.
•Designed, implemented and maintained more complex LAN, WAN, or Voice Systems in accordance with specified requirements.
•Provided support to Tier I, & II engineers when problems were escalated.
•Worked with Project teams in high-level IP/ATM backbone design, management, configuration and support.
•Management & supervision of Tier II Engineers/Techs.
•Shift lead WAN engineers with varying levels of expertise.
•Provided technical guidance to the support staff to ensure that the standards and procedures of National Guard Bureau were followed.
•Management tools utilized were SolarWinds, HPOV, NetCool, Concorde, NetMetrix, Remedy, and CWS.
•Performed activities in coordination with other internal support groups such as Information Assurance, Security, TACACS, LAN, WAN, Hardware, DNS, Exchange, Remote Access, NT Systems Admin, Telecommunications and Web to facilitate resolution of customer related issues.
•Generated reports and provided status updates on all assigned tasks.
•Responsible for the proper support ticket escalation, routing and customer follow-up on all help desk requests assigned to support engineers.
•Worked on the Novell 4.3 to 6.5, I played the key role in developing the documentation and training metrical to support the upgrade project on the National Archives and Records Administration (NARA).
•Configured, managed and troubleshoot the F5 Load Balancer for deployment of Network traffic across servers in side and within DMZ side of the Network on the National Archives and Records Administration (NARA).
Led overall operation and ongoing development of the provisioning of ADSL infrastructure, involving establishing standards and processes to ensure that effective support services were in place that met business requirements and resulted in high customer satisfaction.
•Provided technical project management for large, complex projects.
•Worked closely with other management and team members to ensure that technical and resource requirements were met and deliverables were produced on time and on budget.
•Provided guidance/coaching/training to all direct reports, and acted as a technical advisor and mentor to all staff members.
•Conducted quarterly performance reviews for all direct reports.
•Managed relationships with customers, vendors, service providers, partners and internal management.
•Coordinated ongoing research and implementation of new DSL technology to better achieve goals of the business.
•Co-managed ongoing operating budgets and expenses.
Responsible for implementing Verizon’s ADSL, ATM, Frame Relay, FDDI, SMDS, SONET network services. Assisted in traffic engineering for backplanes, network backbone and design for future growth for the various platforms offered by Verizon.
•Provided technical support for installation, maintenance and troubleshooting for clients and technicians within various sites, work centers and field operations.
•Responsible for the design, installation, testing and analysis of ATM ADSL equipment and circuits throughout the network.
Analyzed data and potential designs to meet functional needs of the client.
•Provided technical hardware solutions to user needs/problems.
•Developed, used, and documented methodology for evaluating tasks and projects from technical hardware viewpoint for personal computers.
•Developed, implemented, assisted with, or participated in conducting tests to verify solutions.
Performed professional technical services and support and assists users in analyzing their function requirements.
•Analyzed data and potential designs to meet functional needs of the client.
•Provided technical hardware solutions to user needs and problems.
•Developed uses, and documents methodology for evaluating tasks and projects from technical hardware viewpoint for personal computers.
•Coordinated with other team members, users, contractors, etc. to obtain a solution to user’s technical issues.
•Prepared documentation of methods and procedures used in technical and or help analysis so that revisions can be made efficiently in the future for similar problems.
•Developed, implemented, assisted in, or participated in conducting tests to verify solutions.