Jessie Ross Borja

Provided customer support to U.S.-based telecommunications
customers, handling billing inquiries, service activations, plan changes,
and technical concerns. Delivered clear and professional
communication, resolved issues efficiently, and ensured high customer
satisfaction while meeting quality and performance standards.
Maintained accurate documentation of customer interactions using CRM
system.

Provided customer service support for a local Philippine HMO by
assisting members with benefit inquiries, claims status, LOA requests,
and hospital admissions. Verified eligibility and coverage, coordinated
with healthcare providers, and resolved member concerns efficiently
while maintaining accurate records. Delivered professional and
empathetic service in compliance with company policies and healthcare
standards.