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Jessie Ross Borja, Customer Care Associate

Jessie Ross Borja

Customer Care Associate·Concentrix Spark

United Arab Emirates

Diploma, Diploma in Mechanical Engineering Technology

Work experience

Total years of experience: 2 years, 0 months

Customer Care Associate

January 2025 - December 2025

Concentrix Spark

Quezon City, Philippines

January 2025 - December 2025

Provided customer support to U.S.-based telecommunications
customers, handling billing inquiries, service activations, plan changes,
and technical concerns. Delivered clear and professional
communication, resolved issues efficiently, and ensured high customer
satisfaction while meeting quality and performance standards.
Maintained accurate documentation of customer interactions using CRM
system.
Company industry:
Business Process Outsourcing (BPO)

Customer Service Agent

January 2024 - January 2025

Teleperformance

Mandaluyong City, Philippines

January 2024 - January 2025

Provided customer service support for a local Philippine HMO by
assisting members with benefit inquiries, claims status, LOA requests,
and hospital admissions. Verified eligibility and coverage, coordinated
with healthcare providers, and resolved member concerns efficiently
while maintaining accurate records. Delivered professional and
empathetic service in compliance with company policies and healthcare
standards.
Company industry:
Call Centers & Customer Care Outsourcing

Education

Polytechnic University of the Philippines

January 2024

January 2024

Diploma, Diploma in Mechanical Engineering Technology

Philippines

Skills

ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
ABILITY TO MEET DEADLINES
Intermediate
ABILITY TO MEET DEADLINES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MECHANICAL ENGINEERING TECHNOLOGY
Intermediate
MECHANICAL ENGINEERING TECHNOLOGY
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
PUNCTUALITY
Intermediate
PUNCTUALITY
Intermediate