Jesuraj Alakassery

Al Fairuz Trading & Contracting Co LLC (Sultanate of Oman) Mar’2014 - Aug'2017.

SENIOR SALES ENGINEER - Spare Parts

• Worked as Senior Sales Engineer - Spare parts of Heavy Duty Trucks, Heavy Engineering Equipments & Construction Equipments.
• Handling branch operations of spare parts sales - outdoor/indoor & warehouse Inventory.
• Expertise in parts catalog of multiple brands.
• Managing counter retail sales and outdoor business, enhancing sales through emails and telephonic conversation with customers, preparing quotation and follow up, competitive price quoting for fleet customers and local garages.
• Maintaining adequate inventory levels, ensuring future parts availability and parts ordering through concern channel.
• Developed, enforced and monitored set guidelines for working with customers to ensure customer satisfaction.
• Regularly travelling to project sites & purchase offices across the allotted region to identify the customer's current and future requirements of spare parts for their equipment.
• Worked with service engineer to ensure a timely turnaround of spare parts required for internal service jobs.
• Ensuring that the same high level of quality service is provided to internal and outside dealership customers.
• Providing sales support during virtual and onsite client meetings.
• Generate new equipment leads by visiting project offices & sites to observe and understand if there is a new equipment requirement and pass it on to unit sales team.
• Visiting new clients along with unit sales consultant with recommended spare parts list to make them understand the availability of spare parts, cost and delivery service.
• Preparing reports for head office and senior managers.
• Issuing statement of accounts to remind client’s finance department to release credit payments as on due to avoid credit block while purchase and thus supporting credit control department.
• Preparing and presenting potential cost benefit analysis to potential clients by recommending stock order purchase providing special price to save cost and time.
• Conveying customer technical requirements to the Internal Engineering team for timely service and support.

Anamallais Motors (p) Ltd., Mar’2013 - Feb’2014
SENIOR SALES CONSULTANT / Top Gun - Renault (car sales)
• Worked as a Senior Sales Consultant for RENAULT, A subsidiary of Anamallais Motors Pvt Ltd Coimbatore.
• Top Gun Sales consultant for only handling premium cars of the brand i.e., Renault - Fluence & Koleos.
• Attending customers for Renault automobiles, Resolving customer queries, understanding their needs and suggesting the best product accordingly.
• Determine the needs of the customer by listening and asking questions.
• Perform walk-around with customer and demonstrate features of suitable automobile.
• Co-ordinating with customers to sell their old car as well as arranging car loan from various banks and financial institutions.
• Making necessary arrangements for vehicle registration.
• Deliver vehicle to customer, ensure the customer understands the vehicle’s operating features, warranty and paperwork.
• Explaining the customer regarding car maintenance and After-sales service of Renault.
• Introduce customer to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership’s service department.
• Getting customer feedbacks about the product, service and satisfaction.
• Maintain an owner follow-up system that encourages repeat business and referrals.
• Attending trainings and sales meetings offered by the dealership and manufacturer.
• Organizing events and displays in various exhibitions and expo.
• Report to the vehicle Sales Manager regarding objectives, planned activities, reviews and analysis.
• Maintain a prospect development system.

Saud Bahwan Group - Oman (Arabian Car Marketing)., Feb’ 2012 - Feb’ 2013
SENIOR SALES OFFICER - Ford (spare parts sales & Warehousing)


• Setting up monthly sales, working in team, maintaining customer relationship, coordinating with different departments.
• Maintaining adequate inventory stock.
• Determining appropriate inventory levels while ensuring periodic parts turnover.
• To maintain contact with customers after purchase to ensure customer satisfaction.
• Handling stocks and inventory management systems monthly perpetual.
• Working with the Service & Body Paint department, collision repair shop and wholesale account representatives to ensure inventory is available when needed.
• Generating Lost Sale Report in DMS.
• Communicating with customers and vendors in multi-cultural environment.
• Managing front counter, improvising retail sales through emails and telephonic conversation with customers, preparing quotation and follow up.
• Managing inventory system.

Anamallais Agencies (p) Ltd., Sep’ 2009- Feb’ 2012
SALES OFFICER - Chevrolet (car sales)
• Discuss customer’s needs and advise them on the most suitable vehicle.
• Arrange test-drives.
• Negotiate the sale price of vehicles, including any 'trade-in' price for customers' old cars.
• Work out finance arrangements, which may include cash payments or a car loan.
• Highlight additional products to customers, such as accessories or after-sales service.
• Complete associated paperwork and pre-delivery inspections.
• Deliver vehicle to customer, ensure the customer understands the vehicle’s operating features, warranty and paperwork.
• Explain the customer regarding car maintenance and After-sales service of Chevrolet.
• Get customer feedbacks about the product, service and satisfaction.
• Update stock list, placing orders for cars by variants.
• Attended trainings and sales meetings offered by the dealership and manufacturer.
• Organizing events and displays in various exhibitions and expo.

DHL Express (I) Pvt Ltd, Sep’ 06- Aug’ 09
Retail Sales Executive/ Sales coordinator

• Assisting customer in paperwork both commercial & sample shipments, Tracking and updating at every stage till shipment being delivered.
• Operating in all DHL software Application allotted for booking and tracing etc.,
• Handling cash & cheques.
• Manage smooth and efficient operations and to ensure maximum customer satisfaction and profitability.
• Prepare monthly sales reports and weekly profit & loss statements and provide relevant feedback and suggestions to the store manager to make operational efficiency.
• Interacting with internal departments to solve the customer queries in frontline,
• Maintain the important documents hard copy & soft copy.