Customer Service Executive-Logistics
CKA Ayezan Logistics LLC
Total years of experience :17 years, 4 Months
*Handling Top Five Customers Account executive and take care of 3PL warehouse and
Logistics movements. Daily Inbound, Outbound Movement, VAS activities, Customs Clearance, Order Processing, Invoicing and Daily GRN.
*Liaise with stakeholders (customers, sales managers, and production units and logistics personnel) to meet and exceed their expectations. Inventory Planning, Forecasting and obtain information relating to the preparation and shipping of customer purchase orders
*Manage the FIRS approval process so that materials are available when they are needed. Process quotations and sales order in a timely manner including reviewing and checking orders according to established department policies and procedures.
Compute prices, discounts, commissions and shipping charges as required.
*Prepare quotes, Invoices and delivery orders through Company’s ERP systems (SAP, CRM) in a timely manner. Assist cross-functional teams/project leader to meet project targets for the development of new products. Prepare shipment documents and forwards to the customers.
*Manage the generation of open sales orders to ensure all orders are generated for picking and packing and able to be Invoiced prior to each fiscal month end. Reducing import cost and arranges best shipment organization of goods
*Handle and resolve queries raised by Customers, Sales Manager or the Finance Dept.
Prepare tracking sheet (excel) to monitor the confirmed sales orders shipments.
Provide absence cover to other members of the team.
Worked as a Customer Service Representative at Global SCM for Mercousour Manufacturing (MMO - Brazil) .Mainly order Process management With Supply Chain and E- Procurement Operations including other functions like PO Management, Supplier Management Approving Quotations, Price negotiations, and Debit and credit Note issues.
Creating of HP Customs Invoice in SAP, Entering Customer orders and Sending Acknowledgements with Pricing confirmation. Creating internal and external purchase orders and Quotations to the vendors in all over the world.
Responsible for creating of Vendor Supply reports, and Pending payments reports. Collecting Monthly forecast reports from sales and sending to the concern plant and Vendors in the right time Planning and Inventory Reconciliation Reports for stock and non stock items on a monthly basis.
Coordinating with Overseas customers on Daily basis to update status Report
Prioritizing the Orders on Daily basis. Create timely Sales and Purchase Orders in the system
Proper Documentation Procedures to be implemented to maintain the confidentiality.
Reports prepared to Management for Customer Order service, Order Completion Status, Team Utilization and Pending Project status.
Coordinating with Warehouse team to update the Productivity Report on Daily Basis.
To Complete the GRN process of all received material from Intercompany and Outsourced Vendors.
Allocate the delivery Schedule to Warehouse team for Week Dispatch Plans.
Prepare Purchase order for the Warehouse and Office requirements.
Coordinating With All the Sales Team and Distributors for the Daily Dispatches. Prepare daily, weekly and monthly reports as required
Coordinating with Intercompany plants and Other Regional Plants
Examination Passed Year Obtained Name of the Institution % of Marks Class M.Sc., Physics 2004 Fatima College - Madurai 74 I B.Sc., Physics 2002 Fatima College - Madurai 75 ID HSC. 1999 TVS Lakshmi Mat Hr.Sec School - Madurai 88 I SSLC. 1997 Chandler Mat Hr. Sec School - Madurai 80 I