Jezen Paris

1. Gave assistance to staff and prepared documents.
2. Answered phone calls and managed office supplies.
3. Supported the Accountant in making invoices and quotations.
4. Created staff shifts, tracking employee hours, and assisting with payroll processing.
5. Processed transactions via cash, credit or debit.
. Processed returns and refunds of payments and items.
7. Maintained, updated and organized daily records, reports, and documentation.
. Developed and maintained a filing system.

1. Provided exceptional service to ensure guest satisfaction.
2. Managed multiple tasks such as taking orders, serving food and drinks and clearing tables.
3. Worked collaboratively with kitchen and other staff.
4. Trained my colleagues on menu knowledge.
5. Balanced cash register and processed returns.
. Handled cash and credit card payments including online payments.

1. Utilized POS system to put through customer orders, communicate with BOH staff and process
payments.
2. Handled customer bookings, assured all reservations were adequately spaced and manageable.
3. Analyzed menu offerings and provided guests with detailed and accurate descriptions.
4. Seated customers and took phone inquiries.

1. Provided exceptional front desk service, handling communication systems and processing
client information with accuracy and efficiency.
2. Coordinated with Housekeeping and other departments to ensure the cleanliness of rooms and its
readiness.
3. Professionally addressed and resolved guest complaints, concerns, and requests.
4. Managed phone systems, responding to inquiries, scheduling appointments, and directing calls.
5. Maintained accurate records, ensured data confidentiality, and upheld high standards of customer
service.
. Provided information on hotel amenities, services and local attractions.
7. Expertly handled logistics, including:
Check-in/check-out processes
Reservations
Payment processing
Keycard distribution