Hareesh Nair Kalathil

Supervise daily F&B floor operations, managing a team of 10+ service staff across restaurant and banquet outlets;
prepare duty rosters ensuring full coverage with zero service gaps.
Conduct pre-service briefings on service standards, relay feedback from previous sitings, and recognize outstanding
staff performance.
Inspect personal grooming and uniform standards of all service staff before each shift, maintaining 5-star
presentation consistently.
Coordinate daily operations across housekeeping, front office, kitchen, stores, maintenance, and accounts
departments.
Manage reservation intake and maintain accurate, up-to-date records, supporting smooth table turnover during
peak hours.

Delivered premium table service across high-volume restaurant and banquet operations seating 150+ covers
nightly; resolved guest concerns proactively with empathy, maintaining a 5-star satisfaction standard.
Achieved highest Average Per Cover (APC) of all F&B staff company-wide during the Seazen Summer League sales
competition, tracked via the Nextbite platform.
Supervised and delegated tasks within a team of 12+ service staff, coaching and mentoring newjoiners to full
competency within 30 days.
Managed cash register transactions accurately, handling large sums and reconciling end-of-shift reports.
Drove upselling through tailored menu recommendations, consistently exceeding sales and APC benchmarks while
identifying operational inefficiencies adopted by management.