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Robin Barsa, Restaurant General Manager

Robin Barsa

Restaurant General Manager·Escobar

United Arab Emirates

Bachelor's degree, Hospitality management

Work experience

Total years of experience: 15 years, 0 months

Restaurant General Manager

January 2025 - January 2026

Escobar

Dubai, United Arab Emirates

January 2025 - January 2026

• Led full pre-opening and launch including recruitment, SOP development, and suppliers
• Manage FOH & BOH operations in high-energy dining and nightlife environment
• Oversee budgeting, purchasing, and cost control to maintain profitability
• Built and developed high-performance team ensuring service consistency
• Drive events, promotions, and guest engagement strategies

Company industry:
Catering, Food Service, & Restaurant

Food and beverage Operations Manager

February 2025 - May 2025

spectrum hospitality

Beirut, Lebanon

February 2025 - May 2025

Deliverables:
Transformed Brand Identity: Created a new brand vision, standard operating procedures
(SOPs), and operational processes.
Improved Operational Efficiency: Streamlined operations to reduce waste and enhance
system performance.
Enhanced Food Safety: Established food safety protocols and applied for ISO certification.
Menu Innovation: Revamped menu offerings and presentation to elevate the customer
experience.
Inventory Optimization: Introduced an inventory tracking system to minimize stock levels
and cut costs.
Staff Development: Provided training to staff to enhance customer service and operational
efficiency.
Marketing and Branding: Formulated marketing strategies to boost business and foster
customer loyalty.
Supply Chain Management: Built relationships with local suppliers to procure high-quality
ingredients.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

F&B Operations Consultant

January 2025 - January 2025

Appetito

Beirut, Lebanon

January 2025 - January 2025

• Designed full operational structure and SOP manuals
• Implemented inventory systems reducing food cost and waste
• Revamped menu and concept to improve guest experience and sales
• Delivered stafftraining programs to elevate service standards

Company industry:
Catering, Food Service, & Restaurant

Restaurant General Manager

August 2019 - November 2024

Babiole Dubai

Dubai, United Arab Emirates

August 2019 - November 2024

• Achieved 350% revenue growth, significantly increasing profitability
• Managed full P&L, budgeting, and financial forecasting
• Led team of40+staff, improving performance and service standards
• Developed events and entertainment concepts driving repeat business
• Built strong VIP client network increasing high-value guest retention

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Restaurants manager

October 2018 - January 2020

Mitsuya

Beirut, Lebanon

October 2018 - January 2020

Coordinate daily Front of the House and Back of the House restaurant operations

Deliver superior service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints

Regularly review product quality and research new vendors

Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity

Estimate future needs for goods, kitchen utensils and cleaning products

Ensure compliance with sanitation and safety regulations

Manage restaurant’s good image and suggest ways to improve it

Control operational costs and identify measures to cut waste

Create detailed reports on weekly, monthly and annual revenues and expenses

Promote the brand in the local community through word-of-mouth and restaurant events

Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Train new and current employees on proper customer service practices

Implement policies and protocols that will maintain future restaurant operations

Generally in charge of two restaurants owned by this company, Ramen-ya and yakiniku Japanese grill, both being new concepts in Lebanon needed more attentiveness to reach the desired flavour profile and ambiance profile

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Restaurant Manager

October 2018 - November 2019

Mitsuya SARL,

Beirut, Lebanon

October 2018 - November 2019

• Controlled costs and improved financial performance

Company industry:
Hospitality & Accomodation

Sales Executive

September 2018 - August 2019

Karam wines

Beirut, Lebanon

September 2018 - August 2019

Handling wine sales for Hotels and restaurants for all over Lebanon

Company industry:
Heavy Industry & Metallurgy
Job role:
Hospitality and Tourism

Events Operations Manager

January 2016 - January 2019

Grappem,

Beirut, Lebanon

January 2016 - January 2019

• Managed large-scale events including weddings and private functions

Company industry:
Hospitality & Accomodation

Food and Beverage Manager

March 2018 - October 2018

Bossa nova

Beirut, Lebanon

March 2018 - October 2018

Manage Restaurant operations

Maintain exceptional levels of customer service

Recruit, manage, train and develop the Restaurant team

Managing guest queries in a timely and efficient manner

Working within budgeted guidelines in relation to Food and Payroll

Developing menus with other members of Food and Beverage team

Incentivize team members to maximize sales and revenue

Setting departmental targets and objectives, work schedules, budgets, and policies and procedures

Evaluating guest satisfaction levels with a focus on continuous improvement

Ensuring communication meetings are conducted and post-meeting minutes generated

Environmentally aware

Assisting other departments wherever necessary and maintain good working relationships

Complying with hotel security, fire regulations and all health and safety legislation

Taking care of ordering all FnB materials for all different outlets while setting on standards

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Restaurant Manager (Consultancy

January 2018 - October 2018

Riverside Hotel,

Beirut, Lebanon

January 2018 - October 2018

• Oversaw operations, staffing, and guest experience improvements

Company industry:
Hospitality & Accomodation

Restaurant Manager (Consultancy

January 2018 - October 2018

Riverside Hotel,

Beirut, Lebanon

January 2018 - October 2018

• Oversaw operations, staffing, and guest experience improvements

Company industry:
Hospitality & Accomodation

Operations Manager

April 2016 - September 2018

Grappem

Beirut, Lebanon

April 2016 - September 2018

Training employees for the standards of the company in terms of service and proper handling of the events specifications (wedding, Private house service and private events).

Maintaining a proper management of the company’s uniform stocks.


Managing the operations of any specific event type (wedding, private house service and private events).

Handling the transporation procedures for the events.

Handling big weddings (600 to 1000 people).

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Assistant restaurant manager

August 2017 - March 2018

Toki riyadh part of leylaty group

Riyadh, Saudi Arabia

August 2017 - March 2018

In charge of the training from a to z, the staff went through a training with me for 2 month 8 hours daily, in charge of the bars daily operations, standards and monthly specials, incharge of daily dutie assignments and section designations, in charge of staff evaluations and développement.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Floor Manager

November 2017 - January 2018

Toki Riyadh – Ultra-Luxury Chinese Fine Dining

Riyadh, Saudi Arabia

November 2017 - January 2018

Company industry:
Hospitality & Accomodation

EARLY CAREER

January 2011 - January 2018

HOTELS & F&B

Beirut, Lebanon

January 2011 - January 2018

Company industry:
Hospitality & Accomodation

F&B Outlets Manager

January 2017 - November 2017

The KeyAparthotel,

Beirut, Lebanon

January 2017 - November 2017

Company industry:
Hospitality & Accomodation

Assistant restaurants manager

January 2016 - March 2017

The smallville hotel

Beirut, Lebanon

January 2016 - March 2017

Managed F&B team and operations across various outlets
​•​Led staff training, service efficiency, and performance feedback
​•​Ensured guest satisfaction, food quality, and cost control
​•​Oversaw menu implementation and daily operations
​•​Managed penthouse and meeting room events
​•​Reported to restaurant manager and GM

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Assistant Restaurant Manager

January 2016 - January 2017

The Smallville Hotel,

Beirut, Lebanon

January 2016 - January 2017

Company industry:
Hospitality & Accomodation

Assistant Restaurant Manager

August 2013 - March 2016

Le Gray hotel

Beirut, Lebanon

August 2013 - March 2016

Started as Captain Waiter and was quickly promoted to 6th floor assistant manager in one of the most prestigious high-end international traveller hotels in Beirut. Supervised efficiently Commis waiters and stewards, while making sure reservations and highly profitable luxurious events are duly and seamlessly organized.Substantially expanded knowledge in winery selection and stock management as well as top-end Whiskey malts and cigars selection for top international VIP guests.Generally in charge of the hotels 6th floor where all Food and beverage venues are located, started as captain waiter and travelled around all their venues: Indigo on the rooftop : A fine dining restaurant, acquired a polite and powerful attitude used to dealing with guests, and events. Bar 360: A chill out bar with dance. Acquired a high speed of service, served a large amount of tables, Acquired beverage a large experience. Cherry on the rooftop: A chill out summer lounge next to the pool, same concept as bar 360 but further casual. Cigar lounge: A very quiet lounge where guests can have a wide variety of whisky and beverages. Dealing with a large number of VIP guests. Acquired a good cigar experience and its complementary whiskey.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Supervisor

January 2013 - January 2016

Rooftop Restaurant & Lounge Le Gray Hotel (Leading Hotels ofthe World),

Beirut, Lebanon

January 2013 - January 2016

Company industry:
Hospitality & Accomodation

Management Trainee

November 2012 - January 2013

Albergo Hotel (Relais & Châteaux),

Beirut, Lebanon

November 2012 - January 2013

Company industry:
Hospitality & Accomodation

Education

Lebanese university

June 2013

June 2013

Bachelor's degree, Hospitality management

Lebanon

GPA (point): 12.5 out of 20

GPA (point): 12.5 out of 20

Skills

Food & Beverage
Expert
Food & Beverage
Expert
Food Policy
Expert
Food Policy
Expert
Food Safety
Expert
Food Safety
Expert
Food Cost
Expert
Food Cost
Expert
Event Management
Expert
Event Management
Expert
Leadership skills
Expert
Leadership skills
Expert
Spirits knowledge
Intermediate
Spirits knowledge
Intermediate
Service professional
Expert
Service professional
Expert
Wine knowledge
Intermediate
Wine knowledge
Intermediate
Organisational skills
Expert
Organisational skills
Expert
Speech skills
Expert
Speech skills
Expert
technology and systems
Expert
technology and systems
Expert
operational skills
Expert
operational skills
Expert
communication
Expert
communication
Expert
financial management
Expert
financial management
Expert
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
BUDGETING
Intermediate
BUDGETING
Intermediate
HOSPITALITY INDUSTRY
Intermediate
HOSPITALITY INDUSTRY
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROFIT AND LOSS P&L MANAGEMENT
Intermediate
PROFIT AND LOSS P&L MANAGEMENT
Intermediate
RESTAURANT OPERATION
Intermediate
RESTAURANT OPERATION
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
STANDARD OPERATING PROCEDURE
Intermediate
STANDARD OPERATING PROCEDURE
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
Food & Beverage
Expert
Food & Beverage
Expert
Food Policy
Expert
Food Policy
Expert
Food Safety
Expert
Food Safety
Expert
Food Cost
Expert
Food Cost
Expert
Event Management
Expert
Event Management
Expert

Social profiles

Personal Website
Personal Website

Languages

English

Expert

Arabic

Native Speaker

French

Expert

Training and Certifications

Training
Train the trainer
le gray beirut
Mar 2014

Hobbies and interests

Music
Pool table

Won couple of trophies.