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Jhammele Macawili, assistant restaurant manager

Jhammele Macawili

assistant restaurant manager·TEN11 Coffee Boutique

United Arab Emirates

Bachelor's degree, Major in Tourism

Work experience

Total years of experience: 15 years, 11 months

assistant restaurant manager

November 2019 - Present

TEN11 Coffee Boutique

Abu Dhabi, United Arab Emirates

November 2019 - Present

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Assistant Branch Manager

November 2019 - April 2026

TEN11 Coffee Boutique

Abu Dhabi, United Arab Emirates

November 2019 - April 2026

Oversaw and assumed full responsibility for the business performance of
the restaurant.
Analyzed and strategized for optimal restaurant sales levels and profitability.
Orchestrated marketing initiatives, including promotion events and discount
schemes.
Generated comprehensive end-of-shift/week reports, encompassing staff
control, food control, and sales data.
Developed and implemented strategic plans for department sales, profit,
and staff development.
Established and managed departmental budgets in collaboration with senior
management.
Planned and coordinated diverse menu offerings.
Directed daily restaurant operations during scheduled shifts.
Recruited, trained, managed, and motivated a high-performing team.
Addressed and resolved guest inquiries and complaints effectively.
Engaged with customers, managed table reservations, and provided expert
recommendations on menu and drinkselections.
Maintained stringent standards of quality control, hygiene, and health and
safety protocols.
Monitored stock levels, managed supply procurement, and prepared cash
drawers and petty cash.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Head Department

March 2019 - September 2019

LANDMARK GROUP

Abu Dhabi, United Arab Emirates

March 2019 - September 2019

Ensured store operational requirements were met by scheduling and
assigning tasks to employees, and closely monitoring work outcomes.
Maintained and developed store staff through strategic recruitment,
selection, orientation, and comprehensive training programs.
Enhanced staff performance by providing coaching, counseling, and
discipline, while systematically planning, monitoring, and appraising job
results.
Achieved financial objectives by developing an annual budget, managing
expenditures, analyzing variances, and implementing corrective actions.
Identified current and future customer needs by establishing strong rapport
with potential and existing clients, and other key stakeholders.
Guaranteed the availability of merchandise and services through contract
approvals and meticulous inventory management.
Developed effective pricing strategies by reviewing merchandising activities,
identifying opportunities for sales promotions, authorizing clearance sales,
and analyzing market trends.
Drove merchandise sales by implementing strategic advertising, sales
promotion, and display plans, and by analyzing operating and financial
statements for profitability ratios.
Secured merchandise by implementing robust security systems and
measures.
Ensured a safe and clean store environment, prioritizing the well-being of
employees and customers.
Maintained the stability and reputation of the store by ensuring compliance
with all legal requirements.
Initiated marketing strategy adjustments by reviewing operating and
financial statements, and departmental sales records.
Sustained professional and technical knowledge by attending educational
workshops, reviewing professional publications, establishing personal
networks, and participating in professional societies.
Managed and optimized operations by initiating, coordinating, and enforcing
program, operational, and personnel policies and procedures.
Contributed to overall team success by accomplishing related results as
needed.

Company industry:
Retail & Wholesale
Job role:
Teaching and Academics

Purchasing Manager

August 2015 - May 2017

HORIZON HOTEL

Olongapo, Philippines

August 2015 - May 2017

Managed the end-to-end acquisition process for goods and services
essential fororganizational consumption orresale.

Company industry:
Hospitality & Accomodation
Job role:
Purchasing and Procurement

Department Manager

November 2013 - May 2014

SM BABY COMAPANY/NURSERY CARE CORPORATION

Olongapo, Philippines

November 2013 - May 2014

Ensured store operational requirements were met by scheduling and
assigning tasks to employees, and closely monitoring work outcomes.
Maintained and developed store staff through strategic recruitment,
selection, orientation, and comprehensive training programs.
Enhanced staff performance by providing coaching, counseling, and
discipline, while systematically planning, monitoring, and appraising job
results.
Achieved financial objectives by developing an annual budget, managing
expenditures, analyzing variances, and implementing corrective actions.
Identified current and future customer needs by establishing strong rapport
with potential and existing clients, and other key stakeholders.
Guaranteed the availability of merchandise and services through contract
approvals and meticulous inventory management.
Developed effective pricing strategies by reviewing merchandising activities,
identifying opportunities for sales promotions, authorizing clearance sales,
and analyzing market trends.
Drove merchandise sales by implementing strategic advertising, sales
promotion, and display plans, and by analyzing operating and financial
statements for profitability ratios.
Secured merchandise by implementing robust security systems and
measures.
Ensured a safe and clean store environment, prioritizing the well-being of
employees and customers.
Maintained the stability and reputation of the store by ensuring compliance
with all legal requirements.
Initiated marketing strategy adjustments by reviewing operating and
financial statements, and departmental sales records.
Sustained professional and technical knowledge by attending educational
workshops, reviewing professional publications, establishing personal
networks, and participating in professional societies.
Managed and optimized operations by initiating, coordinating, and enforcing
program, operational, and personnel policies and procedures.
Contributed to overall team success by accomplishing related results as
needed.

Company industry:
Retail & Wholesale
Job role:
Management

Restaurant Manager

October 2011 - March 2012

Hollys Restaurant/BBQ Chicken Restaurant

Subic, Philippines

October 2011 - March 2012

Assumed full responsibility for the business performance of the restaurant.
Analyzed and planned restaurant sales levels and profitability.
Organized marketing activities, including promotion events and discount
schemes.
Prepared end-of-shift/week reports detailing staff control, food control, and
sales figures.
Created and executed plans fordepartment sales, profit, and staff
development.
Established budgets or agreed upon them with senior management.
Planned and coordinated menu offerings.
Coordinated restaurant operations during scheduled shifts.
Recruited, trained, managed, and motivated staff.
Responded to customer queries and complaints.
Greeted customers, managed table reservations, and provided informed
advice on menu and drink choices.
Maintained high standards of quality control, hygiene, and health and safety.
Checked stock levels, ordered supplies, and prepared cash drawers and
petty cash.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Outlet Manager

September 2007 - December 2010

Intercontinental Hotel Group

Cairo, Egypt

September 2007 - December 2010

Directed the administration, service, and bar operations for the assigned
outlet.
Guided all service and bar personnel in their duties and responsibilities
within the restaurant or bar.
Led efforts to achieve the financial goals of the outlet through effective
restaurant service and bar management.
Oversaw the implementation of policies and procedures for restaurant and
baroperations.
Ensured sufficiency of operating equipment and supplies for service and bar
functions.
Enhanced and increased daily sales revenue through strategic initiatives.

Company industry:
Hospitality & Accomodation
Job role:
Management

Food Attendant

January 2007 - September 2007

Rali’s Grill and Bar

Subic, Philippines

January 2007 - September 2007

Addressed inquiries regarding meal specials and special requests.
Prepared and served meals for both dine-in and take-away customers.
Maintained stocking stations with necessary utensils, condiments, napkins,
and drinking cups.
Performed clearing, cleaning, and setup duties for arriving guests.
Ensured meals were prepared accurately and served at appropriate
temperatures.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

International Practicum Training Program

May 2006 - November 2006

California Pizza Kitchen- CPK

Singapore, Singapore

May 2006 - November 2006

Addressed inquiries regarding meal specials and special requests.
Prepared and served meals for both dine-in and take-away customers.
Maintained stocking stations with necessary utensils, condiments, napkins,
and drinking cups.
Performed clearing, cleaning, and setup duties for arriving guests.
Ensured meals were prepared accurately and served at appropriate
temperatures.

Company industry:
Catering, Food Service, & Restaurant

On-Job-Training (Front Deskand Waitress)

January 2006 - November 2006

Seorabeol Grand Leisure Hotel

Subic, Philippines

January 2006 - November 2006

Acquired practical skills through hands-on experience in actual job roles.
Adhered strictly to company rules, regulations, and guidelines.
Followed the established program of work.
Reported schedule adherence without delay to the immediate supervisor.
Maintained work progress as agreed with immediate supervisors before
transitioning to the next department.
Completed the required training hours for each department.

Company industry:
IT Services

Operations Assistant

March 2005 - October 2005

St. Columban Travel & Tours

Olongapo, Philippines

March 2005 - October 2005

Managed customer-related tasks, including providing tour quotations and
responding to phone inquiries.
Coordinated effectively with concerned agencies and offices.
Provided comprehensive assistance to the boss in operational matters.
Executed marketing activities, such as conducting sales calls to various
schools and universities.
Handled essential travel documentation, including passport processing,
domestic ticketing (WG&A, Philippine Airlines, Air Philippines), and
authentication of vital records (marriage, birth, death certificates) with the
National Statistics Office.
Served as a tour guide, offering informative and engaging experiences to
clients.
Prepared and submitted monthly financial reports.

Company industry:
Travel Agency
Job role:
Administration

Cashier

May 2002 - July 2002

Jollibee Ulo ng Apo

Olongapo, Philippines

May 2002 - July 2002

Managed cash transactions accurately for customers, while maintaining an
inventory of supplies and demonstrating rapid arithmetic skills.
Engaged directly with customers to provide service and support.
Ensured customers received the expected 100% satisfaction.
Performed additional tasks as required.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Accounting and Auditing

Education

Columban College - Olongapo City

March 2006

March 2006

Bachelor's degree, Major in Tourism

Philippines

Skills

BUDGET DEVELOPMENT
Intermediate
BUDGET DEVELOPMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
QUALITY CONTROL
Intermediate
QUALITY CONTROL
Intermediate
RESTAURANT OPERATION
Intermediate
RESTAURANT OPERATION
Intermediate
SALES
Intermediate
SALES
Intermediate
SUPERVISION
Intermediate
SUPERVISION
Intermediate

Languages

English

Expert