CUSTOMER SERVICE SUPERVISOR
Medysinl FZCO
Total years of experience :13 years, 2 Months
Healthcare Industry
Managing the distribution, Inventory Control Process, Standards / Procedures compliance, Transportation / Material Handling .
•RESPONSIBILY
•Maintaining sufficient stock level
•Coordinating with Sales Team & Production Team market needs on a weekly basis
•Arrange transferring stock from factory to distributor party ( For local market customer)
•Assuring transferred quantities, Code & Lot number are matching.
•Posting Purchase Orders in Oracle Production System
•Assigning required quantities by each of our customer.
• Arranging for special production to cover the market outside UAE ( on monthly basis )
•Getting required approval from authorities for export
•Arranging with Third party transferring the required quantities being delivered on time to avoid penalties
•Preparing Quotation & Pricing agreement.
•Following up on MOH approval, Gate Pass, BOE, AWB
•Yearly stock taking
•KEY ACHIEVEMENT
•Invading 90 % of potential customer in the market
•Maintaining customer satisfaction level maximum during 2020
•Maintaining average delivery time 1.5 days during 2020
point of contact with patient seeking screening at Cleveland Clinic Abu Dhabi.
•Establishing patient at Cleveland Clinic Abu Dhabi with an accurate information according to the global patient information security standards as per valid patient’s Identifications.
•Conducting Preliminary diagnosis over Phone as per EPIC RFV data base.
•Closely working with Nurse Triage and Clinic Shift Leader to get patient accommodated and screened by the most proper physician according to patient diagnosis.
•Managing patient’s referrals & orders as placed by physician.
•Closely working with financial counselor and PAVE to respond patient’s enquiry about Financial & Insurance concerns.
•Acting as End- Point of contact prior escalation of Complaint to patient’s experience department.
•Coaching Caregivers willing to be introduced to EPIC scheduling system.
•KEY ACHEIVEMENTS
•Best Team Award 1st Quarter 2014
•Best Team Award 2nd Quarter 2016
contact with clients in personal or over phone.-
•Answering the client's enquiries regarding the services provided by the hospital.
•Responsible for the client's satisfaction rate and Maintain satisfaction.
•Handling all the client's claims specially the tough claims and Maintain regular follow up with the client -Maintains financial accounts by processing customer adjustments.
•Daily reports to the financial departments.
•Ensures the financial documentations and invoices are completed.
LOGISTICS COORDINATOR
Ever Green Shipping Line.
the shipping of products from one destination to another
•Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with little to no delay
•Receives products and coordinates delivery
•Prepares loads for shipment
•Takes steps to avoid quality control issues
•Makes sure warehouse capacity is kept at optimal levels
•Manages activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met
•Oversees inventory of goods and vehicles
•Continually reviews freight costs, transportation rates, and/or the prices of raw materials to keep costs down where possible
•Streamlines shipping and transportation processes
courses: Business Administration -