Jhermaine Palangre

Receives requests, and complaints sent by clients via email and determines proper disposition, creates CRM tickets
accordingly and endorses completed tickets to the processing team within the set turnaround time.
Provides appropriate responses to clients using the standard spiel and escalates concern effectively.
Do proper validation and pre-screening of requests and ensures accuracy of all encoded information in the system,
as authorized and protect sensitive information that must not be disclosed to Clients/Non-Clients/Sellers.

Strong experience in the aviation MRO industry, building and maintaining long-term relationships with airlines, fleet
operators, and key stakeholders through clear communication and reliable customer support, contributing to
customer satisfaction and repeat business.
Experienced in handling customer inquiries, concerns, and negotiations while aligning customer needs with business
objectives. Effectively coordinates with internal departments, manages customer accounts, service agreements, and
compliance documentation, and supports international clients across multiple accounts and service requests while
meeting deadlines without compromising quality.

Handled customer inquiries and issues related to technical issues such as troubleshooting.
Coordinated with teams to ensure accurate data in troubleshooting.
Resolved complaints effectively, maintaining a professional and customer-focused approach.
Managed high volumes of calls and emails while meeting service-level expectations.
Active listening and empathy and explaining complex solutions in simple terms

Provided efficient table service, handled orders and payments, and ensured guest satisfaction
Managed front-desk duties including guest reception, reservations, and inquiries
Maintained cleanliness and proper food safety, hygiene, and service standards
Worked closely with the team to ensure smooth daily operations