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Virgel Amador, Customer Service Representative

Virgel Amador

Customer Service Representative·Virtual Staffing Solutions

Philippines

Bachelor's degree, Tourism Management

Work experience

Total years of experience: 0 years, 7 months

Customer Service Representative

July 2025 - October 2025

Virtual Staffing Solutions

Tacloban, Philippines

July 2025 - October 2025

Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

CUSTOMER SERVICE REPRESENTATIVE

July 2025 - October 2025

Virtual Staffing Solutions

Tacloban, Philippines

July 2025 - October 2025

Assisted customers with inq uiries rega rding internet, ca ble, a nd mobile
services.
Resolved bil ling issues a nd explained service pla ns clea rly.
Processed service activations, u pg rades, a nd accou nt modifications.
Performed basic trou bleshooting to resolve tech nica l concerns.
Ha nd led customer com plaints professiona l ly a nd efficiently.
Maintained hig h sta nda rds of customer satisfaction a nd service q ua lity.
Accu rately docu mented customer interactions a nd resol utions.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

FRONTDESKASSOCIATE

February 2025 - April 2025

His Capsule Hostel

Tacloban, Philippines

February 2025 - April 2025

Welcomed loca l a nd internationa l g uests a nd provided excel lent customer
su pport.
Assisted with accom modation bookings a nd travel a rra ngements.
Ma naged cashiering tra nsactions a nd maintained accu rate records.
Responded prom ptly to g uest inq uiries a nd resolved concerns.
Su pported daily front office operations a nd ad ministrative tasks.
Company industry:
Hospitality & Accomodation
Job role:
Other

Education

Asian Development Foundation College

May 2025

May 2025

Bachelor's degree, Tourism Management

Philippines

GPA (percentage): 90%

GPA (percentage): 90%

Asian Development Foundation College

January 2025

January 2025

Bachelor's degree, TOURISM MANAGEMENT

Philippines

Skills

ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CRITICAL THINKING
Intermediate
CRITICAL THINKING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FINANCIAL AID ELIGIBILITY
Intermediate
FINANCIAL AID ELIGIBILITY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
TOURISM MANAGEMENT
Intermediate
TOURISM MANAGEMENT
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
INDEPENDENT THINKING
Intermediate
INDEPENDENT THINKING
Intermediate
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate

Languages

English

Beginner

Tagalog

Beginner

Filipino

Beginner

Hobbies and interests

Cookery
Nail Care
Photography
Bartending
Bread and Pastry