IT Assistant
Averda
Total years of experience :12 years, 4 Months
Working as IT Assistant in Averda Waste Management LLC, Abu Dhabi, UAE
• Desktop Support
• Planning and undertaking scheduled maintenance upgrades
• Software Development - Manpower Management System in PHP
• Provide support including procedural documentation and relevant reports
• Test and evaluate new technology
• Provide 24/7 support to the team as well as working late nights to finish mission critical jobs
• Installing and configuring of computer hardware, software & network
• Perform troubleshooting, parts replacement, system upgrades, basic deployments and repair in office, workshop as well as remote locations
• Diagnose and resolve software and hardware faults, including operating systems (Windows and Mac) and across a range of software applications
• Interact with end-users about issues related to their IT environment and give technical suggestions and support for upgrades and maintenance
• Provide necessary training and support to end users through phone or online (using Team Viewer, RealVNC, etc.) as well as in-person meetings
• Perform windows and software installation and upgrades
• Assembling and dissembling computers
• Carefully observing the behaviour of faulty PCs/Laptops
• Learned basic troubleshooting and repairing desktop and laptop computers
• Basic networking with file sharing and user groups
• Troubleshooting hardware and software issues
• Installing and configuring new peripherals
Achieved Second Class Honors (1st Division) in Bachelor of Computing & Information Systems from University of Central Lancashire. During the course of study, I dealt with many activities such as volunteering software developments, studying & researching about new technologies. Preparing the final year project was one of the most difficult tasks in which I scored distinction.
Intermediate Level (10 +2) Education, Affiliated to Higher Secondary Board Education, Sanothimi, Kathmandu, Nepal
